, , , GB
I was speaking to Gideon who was brilliantly helpful
Very good at fixing any problems
Absolutely shocking service, never delivered on what was promised. Waited months for a voip system to be set up and never happened, decided to move to another provider who got us up and running within 14 days. They even had the cheek to charge me for a handset which was sent after we chose to switch providers. Even the process to leave Onebill has been difficult, and to this day they have not responded to my several emails to various departments asking for my accounts to be closed and a final invoice raised to pay the early termination fee. The cheap rates seem attractive but if you value customer service avoid this company.
Good customer service very helpful Talking to someone who was polite and professional Well spoken and solving the issue
Professional and clear explanation of Anthon Dhooge. Looking forward to the installation!
Have been with this company for 12 years , easy access to speak to staff , have had one fault on the line in 12 years which was dealt with swiftly, spoke to the lovely will today to renew my contract 😀
Very good, very quick with answers, great service
The person I spoke to dealt with my query with no fuss or bother. Explained everything brilliantly.
Had I answered this on Monday I would have given a zero, but have spoken with Alex today who was brilliant and sorted our problem
Excellent service. Been a customer for years
Once I'd worked out which piece of security info was required my query was resolved
I have been a Onebill customer for the last two years and am disappointingly having to close our account as we no longer have a business and therefore cannot have a business package provided by Onebill. If only they had a non-business offering I would be the first in the queue. Their service levels are exemplary and put other providers to shame with what they consistently deliver on a daily basis. Great work Team Onebill.
I wish to thank Dan for his help in sorting out my finial bill and the closing down of the account after approximately eleven years with you. He patiently worked though the process with / for me.
10 out of 10 for Maz & his assistance this evening. Patient, knowledgeable.
Landline not working, spoke to David, who dealt with my problem really well. Phone diverted and now waiting for an engineer
Spoke to a lovely chap named David. Very friendly & sorted the problem. Excellent.
Spoke to Kash, as our phone and broadband had gone off. He checked from his end, and then asked us to do a couple of things......hey presto...we are back on line. Thank you Kash.
Dishonest company Closed the shop and terminated the contract. According to the contract there will be no additional fee for terminating contract as long as you can prove you are no longer the sitting tenant. No matter what proof I supplied incl a letter from the accountants was accepted and we ended up having to pay the extra charges. Under normal circumstances I would have fought it but due to a death in the family I didnt have time to fight it. Dishonest company and I will never use them again
WORSE EXPERIENCE OF MY LIFE. AVOID THIS COMPANY OF AMATEIRS LIKE THE PLAGUE
One bill are fantastic A knowledgeable person answers the phone within seconds and then they resolve the issue Perfect
