, , , GB
My problem sorted straight away great customer relations in dealing with my request
After a difficult time trying to contact you my call on Tuesday am was dealt with very efficiently Thanks
I called Onebill today for a price review on our existing account. The handler was very helpful and efficient and has advised that the account team will call me back once they have reviewed our account.
very good nice to take thanks
I spoke to Daniel on the telephone and he was very helpful about our account. He was clear with his answers and happy to answer questions. He was very patient and ensured I had understood the new packages. Daniel has arranged a call back for us.
Excellent service from dan
Spoke to your advisor Dan he was most helpful and efficient. He dealt with my issue with great knowledge and professionalism. Credit to your company.
Brilient service . Easy to talk . Resolved my issue in few mints
Yesterday and one day before I tried to phone to change direct debit bank details but more then 20 minutes I waited it wasn't a successful at the end I got it through I paid the balance 72 pound but today 4/4/23 my internet is gone I phone they said I still owe you money 80 pound and they said I didn't pay January and February because of this but I checked I paid end of February my direct debits ffrom my old account exactly date is 15 Feb 36.54 +73.33 after for this month I paid total153 pound I paid When I was coming to be your customer you told me you even my BT cancellation fee I paid myself paid for it 690 pound after December to February my telephone line wasn't working properly you could not fix it it wasn't my fault I lostalot of my customers and I lost a lot of revenue you change me business insurance and I didn't claim and non folly business destruption from you PLEASE ANYONE COMING TO BE YOUR CUSTOMER WHAT DID I GAIN you are are changing more then by to me your repair work was asked you are telling me I didn't pay but actually I paid I mean if you put yourself my shoes what will you think extremely disappointed really my account numbers 4623398 , 4623391
Customer service great
We have moved premises and would like to keep our old telephone number. So far XLN has given us a good support and assurance while it's being done. Thanks, Dan!
Daniel was very helpful friendly and polite. He sorted out my problem with no trouble at all.
Very helpful and understanding
The guy was very helpful trying to sort the fault
Very good service
Not too long on hold before getting through. Your representative very polite and efficient.
Shane, was very helpful, patient and efficient. I had a fairly complicated set of changes to be made to our account and he performed them all with patience and good humour! Jon Pearce, Clerk, Hapstead Hall Ardingly
Contract had run out so bill gone up, renewed via customer services, very helpful and half to cost of prev contract.
I spoke to Dan today which was helpful with my issues over the bill, took me about 20mins to get threw to the xln company. Xln is too Expensive and added additional chargers on my bill which am only ment to pay £37 a mouth but my bills are high because of the additional chargers which is ment to be if a engineer comes out which isn't with xln it's a different company all together which is stupid to cover all costs if a engineer does come out to fix the landline or broadband. Which I didn't sign up for tht or contact xln to say yeah I will have cover they just put it on the bill which I payed two months in advance which was March n April. Other company's are more cheaper then xln for business. If I was you I would shop around for a better deal then go with xln company for your business.
One Bill have been an excellent company to deal with. The portal is easy to navigate and all transactions went smoothly. They even answer the phone in good time! Thanks One Bill :)
