, , , GB
The customer service ladie was lovely and a pleasure to talk to.
Was past around from pillar to post finally Spoke to someone with an ounce of empathy to my issues which were significant. The person I spoke to was Shannon she listened & tried to resolve my issues even though it wasn’t her department that dealt with my complaint. Thank you Shannon great customer service you get 5 stars from me… terrible service from XLN broadband team 0 stars to you
I have awarded 3 stars due to the 26 minutes I had to wait listening to the absolutely awful music until the chap answered my call. I would give him 5 stars though for his patience with my dilemma, he was great. The router design deserves 1 star. The issue was that the design of the router has a light up strip on it.... At one end this turns into a raised button... Extremely hard to detect and we had inadvertently switched the Internet off!!
I called early in the morning and got through very quickly to Mukhtar. He was brilliant. Very polite, really efficient and helpful. I wasn’t on site and he made it easy by calling one of my colleagues who was there rather than making this an issue. The problem was sorted very quickly. A really positive experience with a great customer service by Mukhtar
I understand things can go wrong. Daniel explained the situation and rectified the problem within a few minutes on the phone.
Simon and Joice they are brilliant workers so helpful and have excellent communication skills and polite telephone manners and awesome skills
Very good service. I had to I really appreciate it. Nice colic you guys have.
OneBill Broadband for Small Business just doesn't work and I can't get hold of them to tell them! I was with another provider for 4 years that stopped providing business broadband and so I was forced to move. The broadband was never superfast but it was consistently average. Since changing I can't even download emails! What internet there is disappears completely for large parts of the day (mostly working hours! I have emailed twice with no response over a 3 week period and if you phone the helpline you are left listening to a recorded message with no response.
Having trouble with my broadband, I con the tech team. After the usual lengthy wait Chris came on the line and commenced his investigation. He started by running a line test, but because I had a previous appointment I had to leave the phone. Chris promised to call you back later in the afternoon which he duly did. After many line tests and number of lost calls, after which on of Chris's colleague joined in, we seemed to have isolated the problem. Time will tell,but I am very grateful that Chris for all the time and effort he put into addressing my issue.
Patient and efficient customer service Thank you
Changed direct debits to another company name before they let the customers know that they had been taken over by Daisy Communications. On line card payment system crashers every time you autherise payment on your app and press its been approved. When contacting by phone its cut off every time you are in the que, when you send emails they send you one back asking you to use on line payment system that does not work. Finally I got through today to a real person, a lady called Rachel in accounts, who was lovely and sorted every thing in a couple of minutes.
Haven't actually used this company as the sales person that phoned was so rude. They asked who normally dealt with the phone and broadband, I told them that was me. They asked a technical question that I didn't know the answer to and he replied 'I thought you said you were the person that dealt with it'. Absolutely wont be using a company that employs rude sales staff.
Sam was great, give this man a bonus! Got to the issue, solved the problem.
I dealt with Ryan (don't know his surname) who was brilliant. He was extremely helpful and helped me sort out my issue.
This Company is a total disgrace They refuse to answer telephone calls Just spent a total of 8hrs 35 minutes on the phone trying to sort out a problem or waiting to be answered I now have a broadband speed of 0.28 and they say they cannot do anything about it even though for years we had a far faster speed Cannot use Smart Tv's, internet banking or submit a VAT return They told me the only way to improve it was to move our property nearer the exchange! We have 4 premises and landlines on our account with Onebill We shut one down as staff could not work at those internet speeds and they are still billing me for the landline even though we no longer occupy the property and the new tenant does not want a landline They refuse to stop billing me and tell me if I do not pay they will disconnect all our lines. They refuse to send Openreach out to check a fault and just say that they have tested the line and there is no fault I renewed our contract in February because previously they objected to our change to another provider and the new provider told us that they could not take over the lines I agreed the new rates on the condition that they did not increase in 12 months and received confirmation in writing of this They increased the charges after 4 months When I spoke to them and told them that the charges were for 12 months and it was in writing the person told me that he could not care less about it being in writing and it was in their terms and conditions He said that if I did not like it I should have read the terms and conditions When I pointed out there was a contract he told me that it was only the customer who was liable to the terms of the contract People should avoid these people
Terrible communication. After a very pushy sales call offering 'to good to be true' contract I verbally agreed to a transfer. Sent over my termination estimate of £3000 thinking that would put a stop to the transfer but no response. Internet went down taking the phone with it. OneBill had taken the line without agreeing to pay the termination charges. After several emails (all unanswered) and webchat telling me to call Account Management I eventually managed to speak to someone and they said they needed to see the invoice for the termination charges in order to release the line back to my previous provider. This I'm told is against Ofcom regulations! Three weeks later I finally got my phone line and broadband restored. Now I've received an invoice for a service I did not want and could never use as no router or digital phone arrived not that I would have accepted them anyway. Account number 4745349 if you want to offer me some compensation three weeks of no service, hours of wasted time trying to sort this out and loss of business as no-one could communicate with my small charity. Will not be recommending OneBill, XLN or Daisy to anyone!
Sam was very helpful. It's now over to bt after exhausting all options available. They did their best to be fair
The lady was very helpful and friendly I couldn’t fault the service she provided
Problem quickly and efficiently sorted out.
I have switched from another service provider. It was not smooth transfer.My both telephone service not work for three days. I had to call 5 times to get it fixed.Every time I called minimum 20 minutes on the line before I could talk to someone. I would not recommend this Onebill telecom to anyone.
