, , , GB
Went through everything step by step even when I wasn't sure what I doing
Arthur was excellent. Understood the problem immediately and resolved router issue.
The advisor was friendly and gave simple instructions from start to finish, solved the issue in less than 5 Minutes. Great experience:)
Great service 👏
After quite a lengthy wait I spoke to a lovely lady called Lynette. She was very helpful with my enquiry and the matter was resolved quickly. Well done.
Very helpfull and patient. Worked with me until problem was solved.
The friendly, helpful manner with which my request was dealt with.
Great help thank you very much
He is very competent excellent technical support u have and done every thing before which i want to tell after superb and i am very satisfied and happy thank you for ur help
Thank u mr k saunders
Has taken care to follow up on my billing problem and to ring me back when he has it sorted! Excellent!!!
I would give a 5 star to ANESS the efficient kind agent who dealt with my call but I will give a lower rating to the fact I had to wait over 18 min twice by selecting that I was a current customer . Frustration led me to call a third time as a new client and my call was picked up within 20 sec! . It is difficult to find anyone speaking to you once you are a client . Apart of that the system works and I was a happy customer for many years . No one is perfect !
A very friendly and polite customer service person named Omar dealt with me in a very professional manner Please could you pass on my feedback to him personally many thanks ks Omar
Excellent service from Joe when I got through which is my only complaint.
It’s rip off service , They offer different quotation and when you receive the bill is twice the amount . I am having two line worth £32.95 but when I receive the bill is £63 , I spoke to customer service many times but they said problem resolved but again bill amount stays the same .
Daniel was very understanding of our issue and was clear about what we needed to do to obtain our end goal
Quick answers to my problem, advice was given and past to relevant department.
Very helpful understanding/had patience to hear me over and over again didnot rush me with anything he made sure that problem is solved and also well spoke. With kindness and polite.. so thank you again for dort out my problem.
Very informative, answered all the things I needed to know. good to speak with someone and not a recording.
Complete waste of time, I've been waiting for my shop phone line for over 3 months, I've lost count the calls I've made to sort the problem out, no one knows what there doing, no phones you back "even though they promise every time" I'm currently paying two providers as I NEED my phone line for my business, the whole point of swapping providers was to save money, it's costing me DOUBLE the amount I was initially paying, absolutely disgusting treatment wish I'd never been suckered in to there bull AVOID
