Company Details

no one can beat nord vpn. the best no 1 vpn solution for individual users.

A l issue de mon abonnement, Nordvpn a, par l intermédiaire d une societe tierse Paddle.net, prélevé sur mon compte Paypal 214 euros pour un an d abonnement (à noter que je n ai jamais donné mon accord pour un renouvellement automatique). Voyant cette notification, j ai annulé l abonnement or ai bien été prelévée. Impossible de se faire rembourser. Fuyer ce service ce sont des voleurs!

Excellent customer service. Fast replies and trully helpful. They resolved my issue fast and helped me feel safe being a customer. Thank you so much to the team

Just had the best service call ever from NordVPN. I had lost access to my email account that I used to sign in to the application and forgotten my password, also I was in a foreing country and no access to my PC with all the login details. Andrea Molinero helped me for about 30 minutes, verifying my security and helping me change everything aand logging back in. I cannot say enough about how good the service was...Well Done Andrea!!!!

I have been using this service from around 2019-2020 and still using it today. I have tried a few of the other competitors but none have as many options, security features and updates. Speeds are also great. Great variety of servers. Recently I had an issue with constant disconnects and being detected for using VPN which turns out is due to my country recently becoming more restricted online and controlling people's traffic. At first it was difficult to find how to contact customer support as I kept on being redirected back to FAQ. Once I managed to email nordvpn's human support they got on with my issue and within hours of my request they found a solution for me. Excellent service and support. Thank you, keep up the good work Nord team.

My (Nord) VPN keeps connecting to my home country although I have been traveling through Europe. I contacted Nord about it, but they had no explanation or solution. WTF?? They also work with law enforcement agencies. I would choose another one, do some research.

NordVPN kann vllt das, was es verspricht einhalten, bei mir hat es nicht funktioniert. Allerdings ist die 30 Tage Geld Zurück Garantie so ein haufen Abfall. Hotline? Nicht vorhanden. Man muss erstmal raussuchen, wo man diese überhaupt beantragen kann. Abo schon Gekündigt? Pech gehabt, zurückerstattung geht nicht. Man muss diese im Live Chat nämlich erstmal anfordern, leider existiert dieser nicht. Doof gelaufen.

Alles problemlos.

The product is fast and effective. I know my info is secure

Service rapide et efficace!

Went to website to change my billing date. A human would have helped. I was in an endless loop. Other than that? It’s great.

All was well when one day, after an update, some websites were blocked. After checking, it seems like Threat Protection mode was the cause. Issued a ticket and problem was solved, though it did take a rather long time (1 month) to fix it.

It is a scam. It only worked for a couple of weeks. I have a ticket open at their support since weeks and they are not able to provide the service that I paid for and continue to pay for. It is basicallly a not serious Company offering anonomous VPN for 30 days and not after. For everyone’s information: TURN OFF THE AUTO EXTENDED SUBSCRIPTION BUTTON, HIDDEN DEEP IN YOUR ACCOUNT. THEY WILL CHARGE YOU 180€ FOR THE SECOND YEAR (WITH NO SERVICE!) To NordVPN : I spent three hours with live chat support service with no successful outcome! My service ticket is open since weeks ! If you have any decency, you would cancel my account as I wished in the beginning, since this is clearly not going anywhere. It’s just shameless greedy company .

Works very well. Have been suing for 2 years

Reasonable priced, large amount of servers around the world. Program start up rather slow in comparison with some other VPN services.

Simply, Jesus made me experience the best ever using online customer service. He asked what the issue was, he presented options, appeared to have negotiated, and cared more about me as a long-time customer than the financial issue. I recommend not only the service which has been great, but the customer support as well.

Good value for money and easy to navigate dashboard

They advertise that their VPN works at VPN restricted areas, which isn't TRUE. You will be bounced between plenty of techs, that obviously didn't read what the other agents had you made troubleshoot and keep suggesting the same things then at some point, someone ignorant will just respond to your email saying "I am glad that you issue was resolved" Day 5 or 6 after the VPN purchase and I can only use the browser extension. Firstly they make you go through every troubleshoting method, then they keep repeating themselves in the hope that you just get tired. I wasted a total of 6 hours trying all their troubleshooting methods only to be told, oh yeah it seems that out app has issues and we CAN'T connect in vpn restricted areas. Additionally they don't won't to give a CLEAR estimation on when the problem will be fixed by the developers team which means that they AREN'T actually working on the issue. they are just misleading and hoping that the period to reverse the transaction would just be over and ta da, they took My money and gave me no functional vpn. ALSO : ExpressVPN and PrivadoVPN are working perfectly fine where I am currently located. Special thanks to agent Angel Miguel however for taking his time, hours to try to help fix the issues but the issues are with the client not the troubleshooting methods.

Ich habe Nord VPN extra für meine China Reise gekauft. Leider hat es überhaupt nicht funktioniert. Ich habe alle Optionen ausprobiert, aber es kam einfach keine Verbindung zustande. Dieses Problem haben 4 weitere Personen aus unserer Gruppe ebenfalls gehabt. Den Kundenservice konnten wir nicht kontaktieren, da wir ja keinen Zugang zum Internet bekommen haben. Also mein Fazit, Nord VPN ist für China nicht möglich.

Lightening fast connections without any issues ever.