Wincanton Business Park, BA9 9RS, Wincanton,
Mitox was introduced into the UK in 2005 and has since become one of the fastest growing garden machinery brands, earning popularity with homeowners, landowners and professionals who recognise the outstanding quality and value for money that Mitox products deliver. All Mitox products benefit from the latest technology in their design and manufacture, providing excellent ergonomics, outstanding performance, and efficiency. Engineered for durability, all Mitox products feature comprehensive homeowner warranties as standard
Delivery was on time. The hedge trimmer in use is a good unit and trims hedges very well. It maybe a little heavy for older folk but at 72 was not a problem for me.
Excellent product and fast delivery
I received the multi tool within 48 office hours of making my order. It was well packaged and protected.
I bought a mitox 281 multi tool and had been happy with it, I have owned it for 5 years using it to prune back my garden on an annual basis so it has not had a lot of use, this year I have found the hedge trimmer attachment keeps jamming on very light foliage, turns out it’s the lower cover on the gearbox housing which has bowed out, this is obviously a weak point in the design, I did email Mitox customer services to see if they had an updated part, but have had no response. Shame because the trimmer is very good when it works Update - Mitox customer service have been in touch and are sending out an updated trimmer attachment free of charge, well impressed with the customer service
Product arrived next day as promised. Well packaged.
2 days in and engine died apparently needs ignition coil. Also it is incredibly heavy I am buying a stihl replacement and will keep it to use as a strimmer
Delivered next day as advertised.
From searching the internet, then Mitox website through to the actual use of the chainsaw everything was so simple. Mitox website is in plain language, with all you need to know a out the prospective purchase. The cost was the same as a well known international website. Delivery was exactly as they suggested, with 48 hours. Simple to follow instructions both on the website a d with the product made assembly simple. The bonus was it started first time and cut beautifully through the logs.
Great speedy service!
Great product, great service
The service was very good and the product arrived in good order and on time. The hedgecutter is good and does the job it was designed for. The instruction manual is inadequate and relates to the original model which came out in 2016 not the current model. The step by step instructions for assembly are also unclear in places.
Excellent value for money
Purchased a Mitox 25c-sp petrol grass trimmer. It was reasonably priced but turned out to be lightweight and of poor build quality. The main on/off switch was faulty from new. The line dispenser has now also broken twice within a few months of light usage. The first breakage was repaired under warranty and took weeks to complete due to Mitox shipping the wrong parts. Having now broken again we really can't be bothered with this any longer. It's destined for the skip and we'll buy a better make and model. I cannot speak for any other Mitox equipment, but I cannot recommend this model.
delivery was ok, it was as stated next working day {that excludes weekends} well packaged and secure, it stated 100mls of oil, (ethanol guard) there was only 75mls, and it had been opened as the foil seal had been peeled back ???
MIHT55 (Invoice no: INV118502) was delivered broken. On contacting your office on Thursday 25 July I was informed by Sarah Cawley (who confirmed by email) that FedEx would collect the hedge trimmer the following day, Friday 26 July, and that I would receive a full refund by Monday 29 July at the latest. Having stayed in all day on Monday 29th, I was very disappointed that noone arrived to pick it up. On contacting your office again, I was informed that the broken MITOX 28LH would be picked up on Tuesday 30 July. As I write it has still not been picked up. And I am still waiting for a full refund.
Item ordered from the manufacturer delivered 500 miles away the next day. You can't get better then that.
Late delivery,product arrived in poor condition and still haven’t heard anything a week later *received email 30/07/19 resolving issues with Chris
Ordering through the website was clear and straightforward. Price very good indeed. Items arrived promptly and everything was as expected. What more can you ask.
Good response and service.Arrival of goods on time. Easy tools to set up except a little difficulty with the pruner where two pairs of hands were needed .Quality of the product looks good ,but have yet only tried the pruner to any extent.
Excellent machine.
