Company Details

Contacted Mitox a few days ago as my CS41 chainsaw, now just over 3yrs old, developed a misfire. The guy I dealt with could not have been nicer. He sent a new coil at no charge despite the machine being a little beyond warranty. I fitted the new coil in 10 minutes. Problem gone. Chainsaw as good as new ( and it's done a lot of work ). Great machines. Great people.

Superb buying experience. Ordered the Mitox MT28 strimmer just before midday. Arrived in perfect condition the next day. Everything in the box required and excellent instruction manual.

Arrived on time and easy to assemble. I had some trouble with the carburettor, which required adjusting, after a quick phone call, the special adjusting tool was immediately posted to me, on receipt a minor adjustment was all that was required for the machine to operate as designed. very impressed with the service.

very helpful

What a great buying experience. phones staffed and website functions correctly. Fast delivery (despite ongoing epidemic restrictions and delivery challenges) great packaging and a quality product - will not risk it on cheap Amazon options anymore.

Bought a Mitox 26MT-SP 4 in 1 petrol multi tool approximately 10 months ago. Having used only the strimmer and hedge trimmer parts of the tool around half a dozen times and left the tool in the garden shed until recently, the petrol engine now starts briefly but immediately dies when the throttle is applied. Having researched other online sites and reviews, this particular problem has been occurring with this model and engine since 2013. I find it concerning that this Mitox product, costing between £250 to £300, is not lasting a gardening season! In addition, this issue has consistently occurred over a 7 year period without Mitox addressing the problem. The manufacturer needs to sort this issue ASAP and honour the warranty that comes with this inferior product rather than attempting to wash its hands of this persistent problem.

Product arrived quickly, but was damaged on receipt. Unable to contact by phone or mail (understandable in c-19 circumstances). Hope to hear from them soon to rectify.

Easy to use website and a quick delivery. Thanks

Quick delivery, can't comment, not used yet.

The product itself is exactly what it says. I ordered 2 x 1 Litre and even got a spray dispenser in the box. But the reason for the low rating is because the company is profiteering under the guise of ensuring fair shares for all. Specifically, a pack of 6 x 1 Litre is a perfectly reasonable price - and is still post free. However the website won't allow you to order that and so you have to pay almost the same amount for just 2 Litres. What a shame!

The log splitter is of a solid construction and when working is most effective splitting logs with ease, although it is not a quick operation due to its safety system. I have split quite a few logs with mine but unfortunately after 4 weeks of good service it is no longer working. As soon as I try to operate it, it blows the, 30amp trip in my house. The advice given by Mitox has been to increase the ampage on the board but I have been advised by an electrician that this is not safe.

Having bought a mitox hedge trimmer, it has failed after a few months. When calling the mitox warranty number there is only an answerphone. Having left two messages I have not had a reply. How do I go about getting it repaired or replaced under the warranty?

Brilliant service. Was kept informed. Ordered as a last minute present not realising closed for stock take. Was contacted straight away and informed and also offered that if I could wait a free gift would be sent. Was shocked but over the moon as for my dad who wIs equally as thrilled

Great service, arrived on time and well packaged. Can't comment on product as bought for a gift.

Have had my Mitox 801 log splitter for just over a month and am extremely impressed with it. It is hugely powerful, pretty quiet in operation, and simple to use. We have logs of all sorts and sizes but so far nothing has defeated it. We get through a lot of logs every day but this machine makes producing them a dream!

I just needed some oil, ordered it and got it the next day.

The Mitox 268 lrh is the worst piece of garden hedge cutting machinery we have ever bought, many mechanical failures and continual running problems due to carburettor issues. It now sits in the corner of our store looking new, next to its fine "no problem" Stihl hedge trimmer.

Harder than I expected to put together but overall a good choice.

Excellent service and communication.

Good service