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Deliverd as expected although a plastic handle had broken in transit, it was replaced within 48hrs, no complaints!

Very good customer service.

This is my second Mitox chainsaw - i have a 4116 that's been great.Wanted a bigger bar to cut up a fallen oak. Haven't used it yet - but the quality of the head unit is a big step forward.

First rate customer service! I bought a log splitter from Mitox. In one phone call I had a couple of queries answered, ordered and paid for the item. No call centre, no hanging on waiting to speak to anyone, all very easy and straightforward. Carriage was free and I was even asked if I had a preferred date for delivery. Since I didn't, the log splitter was sent out immediately and was delivered to me, in the north of Scotland, within twenty hours of ordering. Very friendly helpful company to deal with and I am truly impressed with the service I received, I wouldn't hesitate to return. Can't recommend Mitox highly enough :)

Speedy delivery but the instructions could have been a bit clearer. The splitter is a bit heavy for working out the finer details of how to fit the stand as you go along.

When unsure of the correct parts required, online advise was first class and when ordered they it was delivered very quickly

One of the best my chopsaws I’ve bought in a long time I recommend it to anyone

Good service thanks

Excellent piece of equipment which makes splitting logs a breeze, recommended.

I brought a Mitox wood splitter, I looked on website but then wanted some measurements of width and length with stand. I called and a guy called Chris answered he was very polite and knowledgeable about item. I ordered and received confirmation via email of receipt, tracking number and day off arrival. Chris sent me an email on day off delivery and the company sent an email re-delivery, after waiting in all day being told it’s on truck, item never arrived. Spoke to Chris at 8.30 in morning who chased the delivery and replied it would arrive at 11am guaranteed, finally arrived 2.30pm rude and grumpy driver complained it was too heavy item. Log splitter is brilliant 5 stars given, as would definitely use Chris at Mitox again shame about rubbish delivery company, but as I’m reviewing log splitter.

Very prompt service and delivery

Initial delivery of product was prompt. Communication from the manufacturer / distributor was good. Be warned - after care is non existent from the manufacturer, even if a fault develops within 1 month of purchase, as it did with mine. If you have service issues you will be asked to contact a local independent organisation with no formal agreements with Mitox about turnaround times for service. My local service centre suggested I bring the machine in and wait 'about 6 weeks for us to look at it'. Overall not good enough.

Product arrived quickly and well packed. An initial quick try out makes me think the leaf blower / vacuum will work well in our large garden. Changing the parts to go from blowing to vacuuming is very straightforward. Would recommend product and company.

Easy plenty of info

Good product delivered very quickly

Arrived 2 days after order.

Fantastic value for money,excellent customer service, superfast delivery very good spares stock and free 5yrs warranty..

After much investigation online I bought a Mitox 675D Hedgetrimmer from Elmers Hardware of Ipswich,. It seemed a good machine with a long blade, which I particularly needed. It arrived quickly, well packed and apparently in good condition. On inspection the cap for the petrol tank was cracked. I contacted the supplier asking for a replacement. One turned up in the post, but there was no acknowledgement of my email or confirmation that it had been sent prior to delivery. I had difficulty contacting them - they only responded to telephone calls. I then found that this cap was also un-servicable as it leaked and a third one was arranged - through the main Mitox UK agents, who happen to be 30 mins down the road from me in Somerset. This arrived quickly and was satisfactory. On initial use it proved to cut well, is well balanced and powerful. However, on second use it would not rev at anything approaching full throttle. Fuel starvation seemed likely. After an email conversation with Mitox, I took it in and they found 2 bolts on the carb needed tightening. At this point it seemed fine again. However, when I used it next the same problem occurred. So back it went. This time they cleaned and reset the carb and it was delivered back to me. When the trimmer was returned I tried it briefly and it seemed fine. When I needed it for a proper job it started, ran fine and cut well. It started easily initially and again at a couple of intermediate points where I had to stop it and then restart. Overall it had about an hour use. The next day it started fine and cut well for about the first ½ hour. Then I stopped it for a short period (5 .mins) and then it wouldn’t start. I tried checking the plug for flooding and the plug was set correctly, looked a good colour but was dry (!). Now it still won’t start at all. It seems to be starved of any fuel. I must stress that the staff at Mitox have been most helpful and are doing all they can to sort things out. But that doesn’t alter the fact that a new machine, costing over £200 isn’t reliable. If this is anything to go by, don’t buy one. After 3 months it wouldn't start, it went back a again. It was collected and then returned after they diagnosed no spark and replaced the ignition coil. Now a year later, it is still giving problems. Won't run except on full choke and now won't start. Not good enough. Don't buy one.

Having had the machine delivered, with very quick service from Mitox, assembley was straightforward. At first the machine wouldn’t start, having followed the instructions. After a phone call to a local main dealer, machine was up and running. It seemed I’d overchoked it. It now starts very easily and I’m pleased with the way it performs. Blade angle adjustment is also very simple. Would recommend this to anyone.

Product brilliant and after service great. The cutter came with a chain missing and a slight fault of the loop handle and I was promised straight away that it be replaced.