Company Details

Very bad customer relation. I made an order while self isolating and feeling poorly with corona virus symptoms. When it arrives ny husband unpacked it and there was 5 kg of aubergines that were completely brown and rotten and also 5 packs of halloumi cheese that stank when we opened one. All this ended up in a bin. After 5 days when I was feeling strong enough, I emailed JJ Food and they replied that because ' too long time passed from the delivery day' they are unable to give me a refund! 5 days is not a long time and it doesn't change the fact that the produce was already bad when packed and delivered. Needless to say I will not be ordering from them again.

People at the counter are rude. Even after paying online and given a time slot they still took a further 45 mins.

Ordered 4 kg of chicken breast and when open the pack it was very smiley. Called the customer service and inform them. They told me they will give me just half the price refund cause I only have the pic of chicken. They need packet as well very funny. Wish can give them 0 start. Don't buy from them.

Two orders over two weeks and both delivered as promised. One item was out of stock but immediately credited at the front door. Slight surprise as the website picks up out of stock items but offers substitutes online that you can decide on immediately. Food was excellent - fish, meat, lentils, flour, soft drinks and cleaning products are cleaning products (in my world). Website is obviously geared to wholesale but so what - it works. Prices very competitive. Thank you

Shocking Customer Service!!! Do not order from them! Ordered over £200 pounds worth of food and found that 2 boxes of my apples were rotten. Only half of 1 box was decent enough to eat. Called customer service and was told to email images which I did. Got a reply saying they will only refund me half a box of 1 box meaning I paid £6.99 for nothing!!! Absolutely shocking that I’ve gone through so many people yet they ignored me and going against my word!

Beware , I’ve never used or heard of these guys but they’ve taken 3 lots of cash out on my card ! Obviously no security checks

Without doubt the worst company you will ever use, avoid to avoid disappointment, plenty of other companies doing exactly the same and in most cases cheaper.

Ordered and received next day, everything fresh and on time. Great companyPeace

Great experience! In the middle of the virus pandemic while supermarkets were running out of stock and had no delivery slots, JJ were EXCELLENT. Ordered fresh vegetables, the prices were competitive and the quality was excellent... The driver arrived on time and was friendly and helpful. I'll continue to use JJ after the current situation has improved. :) UPDATE: When things are ok JJ are great... but when things go wrong their customer service is dire. Refunds are a fight and when finally agreed you have to constantly chase to actually receive them. I've now stopped using JJ as a result of poor customer services.

Hello JJ Team, Just a quick line to say thank you very much for all your efforts, my order was delivered earlier on by great staff respecting all social distancing measures. I am absolutely impressed with your level of service - this has been a perfect customer journey from start to finish under these mad circumstances. Incredible work - keep safe JJ Team For the specs: Order placed on 29.03.2020 Amendments attempted on 30.03.2020 Wrote to customer service on 30.03.2020 to ensure order was still live and delivery slot as per initial booking. Reply from JJ customer service team received within 12 hours confirming all was good. Order delivered on 31.03.2020 as booked and within timed slot. Thank you!

Ordered and collected twice. Dagenham First time Great. Ordered all the things you’d need for a big BBQ. Great food good price. Collection was long. 2nd time not so good. ordered frozen meat and some other items. Again good price but the meat Had an unpleasant smell. I couldn’t risk Feeding my family With it, so 10kg chicken £28 in the bin. Collection again was long and messy, no system or order it’s every man for himself. I’m hoping this is a 1 off and will shop again but if I get another bad batch then I’ll shop elsewhere.

I used to work here and they cut my day I really needed this job. They told me I’m going work 5 days a week but I only worked 2 or 3 days( and sometimes 1 day that’s half day). I don’t recommend this job

I did call an order in.told me 25 min.tiok over 40..chicken was way over cooked and no flavor.cooked in old oil..horrible. Never ever will go back.waste of hard earned money

Great price when they are on promotion but delivery option getting worst as they reduce their time slot which really caused inconvenience as we are not start until 2 pm.

Good product range, cheap prices, weekly and monthly offers. Decant service. I am happy shopping from this supplier.

Worth company and worth food quality ever!!!! they said their halal steakhouse are 94% of beef but it's definitely less than 50%! they lie about the quality and are not capable of sorting things out. don't buy anything from them and save your money!!

Delivery time is stupid it's 4 pm and I'm still waiting for my stock to come customers service is useless don't buy from here if you don't want get problem with you own money

Mostly spoiled fruits and veggies.(its not single or few experience)Don't recommend for grocery...

Do not shopping from this company

Prices are extremely high which sometimes got covered by offers. Staff is nice but reception staff shows hell a lot of attitude.