Company Details

JJ Foodservice Limited premium rate service 08433090991 13 min cost me 14£ for asking for item in stock or not i have to hold 13 min not happ ??

I get two deliveries a week at my shop and every single time without fail there are items missing or whatever they do deliver is completely the wrong items to what I ordered. It’s a just don’t care attitude and your customer services at your Basingstoke branch is shockingly bad, they just don’t care. Does no one in your company check how bad your customer service is?

I've been using JJ for years and have no problem , lately some drivers are Just cancelling the orders leaving us high and dry and running around to source stock from elsewhere , drivers not turning up during the time slots provided and cancelling orders nilly willy , absolutely disgusting service and attitude from Drivers. UPDATE : Your reply is a Big Lie, I've complained on the Phone and to your customer services saying the Driver was just not willing to take directions and was just not interested in donig the delivery , shame you are defending your driver who is clearly at fault when several other drivers had been able to deliver without problems for years.

Great pickup service. Decent pricing.

LAST 4 DELIVERIES WRONG FOOD DELIVERED, TODAY 1 BOX OF 11 DELIVERED, PITTA BREAD WRONG SIZE SENT AND ALSO OUT OF DATE TODAY, THEY NEVER REFUND YOU , AND THE CUSTOMER SERVICE SEEN GOOD BUT DONT FOLLOW UP ON REFUNDS, THEY JUST TELL YOU ITS HAPPENING. I WILL NEVER USE THIS COMPANY AGAIN!!! after reading your reply... i got the wrong thing delivered 4 weeks ago and was instructed that i would receive a refund for that item i originally ordered ! 4 weeks later there is no credit or refund but i was charged the correct amount from my bank , this was not minus anything WAS the full invoice price , i suggest you take alook , Order S025999979 that was from 03/9/21 £13.49 last week Order S026550788 £16.99 and now obviously this weeks which will take a month to get ( Order S026584431)

App order and delivered. Nice and simple.

Very good service Cheaper products

Very clean facilities. The products were even clean. Place is very organized, modern and clean. Would come back again. Website and payment were no brainer, simple to use. Only downside is the product selection could be expanded.

Had been looking forward to visiting this place as has browsed the catalogues. Finally I managed to visit and was told at the desk “they’re like Argos - you browse the catalogue and purchase from there and then they bring your purchases to your car”. I wish this had been made clearer - nevertheless, this didn’t phase me (although 1 point deducted on my review for this not being made glaringly obvious!). Apparently you can purchase items at the desk and then they’ll bring the items to you and also purchase online. There’s lots more offers (discounts) for purchasing & paying online so this is what I did. Purchasing this method means you have to book an advance click & collect slot. There’s delivery options - I understand this has now changed to free over £129 (minimum order value £79). Delivery prices are also more expensive than collection so this seems a bit of an overcharge scenario (and is also included in the deduction of a star). The service beyond this is fine. Your collection slot is half an hour and it seems they start getting your stuff together once you’ve checked in with your registration (or at least you get in the queue for someone to get your list). This means inevitably you have to wait. I guess at least you shouldn’t be waiting more than half an hour! It was fairly quiet at the time of my slot. It would be handy to be notified this at the start as well as I thought my order would’ve been picked and put aside as I’d made it online. The person brought my items on a trolley to my boot and got my attention for me to pack them into my car and also brings a printed out list. Happy with my items and will go back - and now I know what to expect!

Easy to shop, staff are very respectable and good products

They should back to normal the service as pandemics situation are normal at the moment. You can't able to order over the counter anymore and you have to book the slot and pay online. I booked a slot for 16:00 however I came to collect my order reception gril telling me to come back after 15/20 mins. My order time was due and I came exactly 16:17 but I had to wait without any reson. Gril was giving me example If you have doctor appointment what do you do? Yah but this is not Gp or hospital and this example doesn't go with my situation. I used to do shopping for all of my restaurants from JJ but becouse of the system changed it's more difficult to order and deal with them. I don't recommend JJ anymore and I think they should come back to the old system.

Regarding to doner kebab and chicken ,, it is like mortadela meat it is processed meat not pure meat slices like supposed,, it have no onion to release the smell of not cooked meat and have very poor species..i not recommend it at all

Ordered 10kg if ribs, 5KG sirloin and 3Kg of ribeye to be delivered which for me was from the Doncaster location. Delivery was within the specified timeframe and the notification of the delivery was excellent. What let the experience down was firstly the ribeye was not delivered and there was not even the courtesy of any communication to inform me of this despite being able to order from the website. Secondly was the shelf life of the ribs, only 3 months of a 3 year window left. I guess this may not be an issue for a commercial environment but for a residential customer may be something you need to consider before ordering.

Damaged my store front sign. They agreed to pay the costs to fix it, but I’m still waiting. This happened in May, it’s now Sept. Customer service couldn’t have cared less. Senior management....there doesn’t seem to be any. Absolute joke of a business.

JJ’s Dagenham is a prime example how to alienate a and loose a customer. I booked a collection slot for 08:00am on Sunday morning, placed the order and paid online. So far so good, but when I got to the Dagenham branch girl at the counter told me that she can’t serve me as my order collection slot is for 08:30am. I told her that when I was booking it I booked for 08:00am and besides this there was only one more customer at that time, she point blank refused to serve me and told me to wait until 08:30 to pick up my order which I already paid for. When I asked her if I was to order over the counter would I be served, she said yes and I asked what is the difference than??? I said I can’t wait until 08:30 and I want her to cancel my order and refund me only after that she asked so called warehouse manager and he “kindly agreed for this time only”. I I will say is yes this time only probably the last time as I rather go to Holland bazaar or extra cash and carry 1- I don’t get to be told to wait 30 minutes even though there are no other customers 2- prices cheaper by almost 10% 3- I get to shop myself in my own time After the reply I received I can confirm that this is not communicated to your warehouse and there is clearly a training issue, probably a quick training of your staff should resolve it, but this common sense approach should come from management down. When there is a single customer in whole warehouse there is no need for your staff to tell me to wait fir 30 minutes. I would appreciate if you were to say to me that “we will communicate this to all ware house staff and till operators so similar instances are prevented “ would be a more appropriate answer!!!! There is clearly a customer service issue in whole of JJ food service as this is not a first time I encountered a problem with your staff.

Ordered some food for my bbq party ..it was amazing.the quality of their products are very good.very satisfied

Only had 2 delivery's so far but will have more in the future..both times food was good as was delivered on time from friendly drivers . yesterday's driver Vladimir was very polite CHEERS !... UPDATE changeing my review after several weeks.. having just taken my kebab out of the box..I could tell something wrong right away...with the colour all Donna kebab meat is usually the same colour from most takeaways...But this one was very pale and looked like a giant bernard Matthews chicken joint...all Donna meat smells the same when cooking ..that lovely lamb smell......But this smelt sour with a hint of toilet duck !!.when meat was cooked.it was the same taste and texture as a very cheap chipshop sausage..It's the first time me and my kids didn't finish our kebabs even with lots of chilli sauce they still tasted RANK!...payed £37.99.for dog food because he will be finishing it...Now I checked the ingredients.. ONLINE it says..KISMET ANATOLIAN HALAL..LAMB 50% BEEF 30% BEEF FAT 5%.....NOW THIS IS WHAT IT SAYS ON MY DONNA MEAT LABEL..CHICKEN 50% BEEF 46%.MUTTON 4%....What... they are selling lamb Donna's with no lamb in...if it stated the right ingredients online in the first place..I would have never in a million years bought this !!.It's not even nice chicken they use in a proper chicken Donna.. usually leg and thigh meat..this was machanicly seperated.....Like what you get in tinned hot dogs..will not be using this company again while ripping people off..if I wanted horrible chicken sausage I would have bought a box for £8.00 and saved myself£30.00 .... REFUND REFUND REFUND .. reply to your comment it was not a bucket one..it was a 10kg that cook's on a rotisserie...and you do sell them to members of the public.. because this was my second Donna.. untill you've changed the meat content to save money....also you're delivery lorry came to my house not business..got pictures of the Donna if you want to see them !!!!

It is wonderful shopping with JJ. My children and all in my house hold love all the products bought from JJ. I will be now switching to be buying most of my food items from you. Also will in form all my contacts to JJ. Thank you

let me describe the company with three words Arrogant customer service. Horrible web design. Unreliable company. Always missing or wrong item delivery. sick-design online ordering. Helpless customer service. Basically they have no customer service. My recommendation is to stay away from them and never come back again.

Quick service, pleasure to deal with