Company Details

good sarves

Unfortunately failed to deliver items expected on delivery charged for it and refused refund in delivery fee said next order free delivery did not explain how to clame implied to pay for then get refund very hostile customer service that don't understand consumer rights shame after the 1000's I've spent with my business then to recived this type of bad service would say avoid but unfortunately competive in price and products just really bad customer service all over £4.17 so expect bad service but good prices and Products

I use the Bristol branch for both delivery and collection (as self collection for ambient products can result in significant price savings). The price point for goods is generally very good, and the availability is acceptable. For delivery, I always pick the 0600-1000 delivery slot, and in the 2.5 years that I have been using JJ Food Service, maybe only twice have JJ managed to deliver inside this window - they ALWAYS do deliver, but they are NEVER on time, which normally means they hit us as a business between 1100-1300 when we are busy with customers and it is much less convenient to receive the delivery. The drivers are always polite, and very efficient (not chatty at all), just never on time. I have also noticed increasingly of late that frozen produce is not being delivered properly/fully frozen -with items like pastries arriving soft - anyone using frozen pastries knows that this is simply going to become one big unusable pastry blob made up of a bag of 30 pastries, which leads me to question the refrigeration capability of their fleet of trucks (the trucks are left with doors open at the depot when not in use, so you can clearly see that the chilled/frozen compartment closest to the driver cab is very small, and might explain why temperature holding is poor). This is most frustrating, as I use JJ mainly to deliver frozen produce in bulk (as stated, I often collect ambient goods myself), which now I am having to reconsider.

I made an order and its a minimum amount to be able to get delivery. I received the order but the eggs were cracked so they had to take them back and I was not allowed a replacement. I was told I will need to re order so it means I would need to spend another minimum of £85 to get the delivery! It's unfortunate as I order alot with JJ but if anything is wrong with an order on delivery they don't replace single items.

My second review on my second order, as usually bought the 2x5kilo chicken, best price ever as it was on special offer, my god these chicken must be massive and we know the taste is so good, but for the firsts time I bought the chicken kebab meat, well what can I say then delicious, I put it in my air fryer on extra crispy for 8 minutes, well it was so nice I had another one the next day, just writing about it makes me want another one. Highly recommend the chicken kebab meat and the chicken fillets oh and the prawns I bough last time

Jj food service Wimbledon branch manager rare very helpful, even she had to pick up my chicken herself from sedcup branch , highly recommended, great service

My registered Peckwater Brands account limits my purchases to specific items from Jjs. However, both Peckwater Brands and my personal Jjs account require a minimum £150 spending for delivery. To meet my needs for additional items, I created a separate Jjs account with the same delivery address. Unfortunately, this means I'd have to spend £300 in total to qualify for delivery to the same address on the same day, which seems unfair. Despite being a regular customer, Jjs declined to accommodate my request to combine orders. This is disappointing, as it should be simple to verify the delivery address and combine orders. There are two solutions Jjs can consider: allowing me to add other items to my Peckwater Brands account or totaling the prices of orders from both accounts to reach £150 for delivery. Both options involve minor changes to ordering and shouldn't be difficult to implement. Technology should make things easier, not more challenging!

great opportunity to buy food that you really like to eat and to taste plus prices are on all costumer ability . i am so happy with the branch overall and i recommend all the local and the non local to drop by and shop for your grocery

Would have been great if their prices are Wholesale price. Their prices are sometimes even higher than the retail price.

As with the last two reviews on Google, I have ordered from these guys for almost 2 years. However, the last delivery, not only was the food I ordered of a very poor quality, that it is not edible, the customer service was even worse. JUST BEWARE, as a consumer, you are expected to reheat, cook, check and taste all the products you ordered within 24 hours of it being received and to report any faults within 24 hours. So, if you order bulk like I had, where I ordered nearly £200 worth of food and simply put the frozen ordered food in the freezer, DO NOT DO THIS. JJ expects you to cook or reheat all of the frozen (or fresh) food within 24 hours and report all the faults. AVOID the Ali Baba brand. FOLLOW UP RESPONSE TO JJ: JJ's response does not make sense. How are you supposed to only check the item without re-heating and cooking it to taste whether it is off. It is only when I re-heated the frozen meat after a week from frozen that it tasted off and had to be binned. It was still within the expiry period of the frozen product. The statement that the "Customer Services have tried to resolve the matter" is a load of rubbish, as all that Customer Service did was analogous to sticking the middle finger up and copying and pasting the terms and conditions in its email to me. There was no "tried to resolve" the matter. It would have been nice if JJ just put their hands up and said, sorry.

Very abusive driver using very bad language on the roundabout due to traffic jam . No one at fault just a traffic jam.

Went to JJ Basingstoke this morning to pick up a small order. I would like to thank the two warehouse guys that were so helpful to me by loading my car for me as I have mobility issues. Superb service, great quality produce,I cannot rate them high enough. Absolutely fantastic.

The company have appalling customer service. They missed several items from our delivery. In follow ups around this they refused to redeliver the missing items and claimed we needed to submit another order (including min order fees and redelivery charges). We only ordered with them primarily for the missing items and won't use them again.

I wanted the Quorn hot dogs, but ordered several other things to get up to the £75 minimum (no problem). They then forgot to deliver 80% of the Quorn (ok - mistakes happen). Now, they refuse to deliver what is missing, and instead offer a partial refund on account, with an extra process required for a refund. I am left now with only a fifth of what I wanted, plus the makeweight items. If I want to get the other 80%, I need to order double the original amount I wanted to meet the order minimum, and pay a second surcharge for an order below £125. Customer service originally responded until I insisted on redelivery and asked to be put in touch with a manager, at which point they ignored me. Pretty poor all round.

Time and time again, I have sat and compiled a shopping list online only to go to my basket and find half of the items not in stock. Constantly fail to supply basics, and the last two occasions the website payment system failed so I had to go round the office and manually place order and pay. Too much trouble to deal with. Back to Bookers

Rubbish, ordered two boxes of pizza cheese, they gave 10 days to expire. Emailed them and they ask for proof. They never reply anymore after asking for the expired products then they blocked me. Thanks

Amazing prices, better rate when you click and collect. I've been using JJ Foodservice for a number years now and have not had any issues. My local branch is Dagenham.

I’ve been online ordering for a couple of years now and do collection. Products are brought out to me in immaculate condition. Wide selection of products always new items coming in to try Loving the special offers Wide range of halal foods Carry on the good service Dagenham Jj’s Thank you to corrina & Temea for their service and politeness always smiling Keep up the good work

Came across JJ food service on google and gave them a try, made my first order and completely satisfied, good prices and service. I will definitely buy again. Totally recommend it.

Great service brilliant selection of goods and loads of delivery slots the perfect shop many thanks