Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Excellent customer service with no faff, particularly as I was renewing several accounts at the same time. It was done seamlessly!
I found that communication was good and speedy, Everything I wanted was dealt with straight away
Does what it says on the lid great company no problem send readings month get bill monthly
Excellent customer service. Good competitive renewal price and advice on how to save next year at renewal time.
Goto Energy which has been are supplier of gas and electricity for the last 12 months has been competitive on price and informative on our monthly bills. there has been no problem in communication with them and I have just excepted there fixed rates for the following 12 months which was also competitive
The first year has been fine and the price's importantly are competitive, the call centre call handling is very good, overall I'm happy and have decided to stay for another year.
The process of renewing my new energy tariff went well. But it would be helpful if you could make it clear that if you already have an account with goto energy then there is no need to register again, as I almost did.
I phoned them twice today and spoke to the same young lady Victoria twice. What a nice experience. Victoria was warm, friendly and efficient and explained matters carefully and patiently. A credit to the business.
this company are very helpful and competitive
Excellent customer service-Extremely helpful.
Spoke to a lady called Sarah on the 15th to query my account and she sort out the problem and said she would get someone from sales to ring me back, which they did. Annie from sales called back on the 16th and dealt with my query efficiently and easily. Great service from both ladies
No problems Does what it says on the tin... so to speak
Simple easy to use direction regarding changing tariff to get vest deal. Quick efficient response from staff. Good price comparison against other providers
Tariff for next 12 months chosen and set up with a minimum of fuss. No need to 'SWITCH' - hurrah! Dealings with your staff clear and concise- no language barrier. Thank you.
Always answer phones quickly which is very refreshing for an energy company. Helpful staff and great prices, recommend this company.
Actually went up in price 😟
good customer relations,
Good customer service and no hassle!
I started switching to them in february withstart day 11.03.2021. Well on the 5.03 they already got £103, even if at the time I wasn't getting any energy from them, and after that on the 23.03 they want to take another £103. They take a few days to answer an email and the answers are really vague. I'm really sorry i moved from big companies like British Gas to them. I advise everyone to stay away from them. P.S. They called me and said that because of the billing date they take the money on the 23 rd of march BUT if I chose any date before 22nd of the month they are going to take the money in april. So i chose 21nd of the month and they said that is ok and they aren't going to take anymore money in march but on 21 of april. 10 min later I get another call from them saying that it has to be before 11.th of the month. What a total joke this is. Now I'm expecting another call to tell me that it has to be before the 5th or so..everything is a joke for them
Switch going to plan. Great customer service so far. I had a question and they came straight back to me.
