Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Spent a long time online and then "bugged" the company for help with prices per unit etc. Each call the agent was patient and extremely helpful! Very quick to reach the correct agent, unlike other companies I called for help. Recommend for service and value.
We were about to sign up with another supplier but as we have had excellent service from goto energy we have decided to stay with them
excellent customer service, very helpful
This is 3rd year with goto.energy and l am very happy with the price and customer service. Would happily recommend
This company keep your account t in considerable credit (almost £200) and REFUSE to refund you, or reduce direct debits, advising you it’s in your interest that they hold on to your cash for future billing. I can take care of my own finances thank you. Don’t need Goto.energy to do it for me.
I reluctantly write this review as in the main I find goto energy excellent. I have 2 accounts with them for 2 different properties and have been trying for over a week to log in to my second account and in spite of phone calls, emails and a lot of my time on this I am no further forward. Other than this issue I would award 5 stars but it seems I am going to have to change suppliers because of an admin issue. Highly recommended for one account only.
Had problems when switched from bulb with them over charging and goto charged me wrong for 4 months thankfully goto is a caring company that sorted it out and got bulb to reimburse their over payment Quality company would recommend them to anyone
Great customer service very helpful 👍
Customer service is very good. Not had any issues. Using the app makes it easy to keep an eye on bills and energy usage
I have been with goto for almost a year now and am very satisfied with their service. They communicate frequently with reminders about submitting readings, account updates and about any changes to my direct debit if my usage becomes higher or lower than expected. I did receive some slightly confusing estimates when offered a renewal to my contract but my e mail pointing this out was answered quickly and with apologies and corrections. When I did eventually decide to renew because I could not find a cheaper offer using comparison sites, the whole process was, conveniently, done for me. My only regret is that I did not take up their initial tariff offer because it seemed high and by the time I had realised it was actually a good offer, it was no longer available - but that was my fault for not being up to date with how high energy prices were rising !
brilliant no hassle good service
Customer very helpful and patient helping me to change tarif. Phone answered very promptly.
I was called - all good - informed that goto fixed price tarrif was best deal
Overall as a service provider good. However had dispute over a meter exchange. Was fitted a early smart meter. When didn’t want one. If you would have asked the meter exchange team they would have installed suitable. That was their words. Apparently you didn’t pass on my wishes to them. Re covid etc. Being key worker didn’t really want people in house. You complaints team is geared in your favour!
Very good service, easy to use app
Very good customer service
Clear, precise, informative advice, but also, a willingness to listen.
Easy account to operate and no hoops to jump through to speak to friendly staff
Very good experience with go to energy, been with company for few years now, everything running very smoothly. Even changing tariff was quite easy, even for me as I'm not a tecno guy. They answer the phone promptly, so far no waiting time. So it's all good.
I really wouldn't recommend this company. I have recently contacted them because I have an overpayment of over £200 on my account which I would like paid back into my bank account. They have fobbed me off saying that they need to keep 2 months of usage in credit which is absolutely ridiculous. When you become their customer you don't need to pay in advance but set up a direct debit. Which we did and have paid on time each month. They are clearly using their customers money as a method of saving money. Highly unethical!! I certainly won't be staying with Goto Energy when our fixed price contract ends in 6 weeks time.
