Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, GB
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Quick any easy to change to Goto. A vert helpful chap called Ian sorted everything in a friendly but professional manner. A very competitive price for our gas and electric.
My tarrif had nearly expired. Spoke with an advisor called Annie. Explained what I wanted. She found me the best deal, cheaper tariff, cheaper DD, no Messing with finding a new supplier. Very happy with the customer service I received.
Spoke to the lady on the phone about my meter reading,she was so helpful,helped me out enormously very grateful top class
Having been recently notified by GOTO that my current Tariff would soon end, I immediately contacted GOTO to request details & how to proceed. All questions were answered & it was confirmed my new & cheaper Tariff & revised Direct debit was set up. This all in the same working day!
Very competitice pricing, good comms and easy online access to all account information
Excellent service
Good conversation with their rep on the phone, good deal offered so am staying with GoTo energy another year.
Useful call centre. tariffs explained. renewal process simple. Quote still cost effective to other providers.
Have just renewed my dual fuel energy with GoTo, having been a customer since 2020. Stayed with GoTo as renewal was competitive and their Customer Service has been good.
I have found GoTo very easy to contact and the people have always been friendly and helpful. This and the competetive tariffs have given no hisitation in renewing our contract for another year.
Excellent professional service which satisfied my queries
Telephone staff efficient, knowledgable and polite. Top marks
I went through Money Savings Expert and completed the application, about a week later I received an email saying they would require a security deposit: "Unfortunately, when performing our credit checks as part of the switching process, we found that you do not meet the specific criteria we require to complete the switch. In order to proceed with your switch application, we would require a security deposit of £1,037.20." I have never been refused credit so I was naturally perturbed and ran an Experian check which shows I have a credit score of 983/999. I contacted their customer service to be told that they have 'specific requirements' and my application came back with a refusal? I am a homeowner with no mortgage, lived in the same house for over 25 years, same bank for 20 years and no CCJ's or defaults on my credit check. Given some of the reviews on here I can only assume that Goto Energy use the credit refusal as a way to improve their cash-flow. Unimpressed.
Excellent and efficient service. Takes all the hard work off your shoulders and saves you money.
Following telephone call with sales advisor I was happy to be offered a revised reduction in my direct debit
Monthly email advising meter reads due Would helpifmore time given before you are given an estimate reading .
excellant service
Good deal and good service, very happy.
Good customer service.
Customer service is very good. I always get a prompt reply and changes to my account/ tariff are dealt with swiftly.
