Company Details

Telephone service was very good. The reason I didn’t give 5 stars is because of the website.

A very pleasant person who dealt with all my queries in a helpful manner

Once I could speak to your agents the service was excellent. But getting through to you on the telephone was a first class pain in the rectum. Having said that your agent called me a couple of nights ago and he was also very good but I was unprepared. Its in the contacting from the customer end that you have the problem. I have spoken to 3 agents all very good

I was going to leave changed my mind seemed to be best deal spoke to a very helpful lady who was very polite. And renewed.

Friendly, helpful, efficient service

Competent operators who have always dealt with all my inquiries diligently and with professionalism and to top it all the cheapest supplier for my needs.

Customer services are very helpful, honest and polite. Give you all the details you have asked for.

I am a new customer to goto energy ~ so far, so good! It's nice that telephone calls are answered quickly and efficiently as opposed to my previous provider British Gas. Goto staff are friendly and most helpful, and I have been impressed by both Simon and Summer who have handled my queries to good effect! Good service so far, I will wait for the savings on my energy bills to start "rolling in"

Very helpful. Takes a while to get through on the phone, but very helpful when you do speak to someone.

Great customer service

Truly appalling, increase my DD within 3 months of joining, whilst I am actually in credit. You recognise this should not have happened so early in the account term but unlike other providers, you are unwilling / not able to fix this. Threaten to fine customers if they cancel their DD. Shocking- one of the worst service experiences ever. You seem to be using the Direct Debit system purely in your own favour and not willing to support your customers, always bad but in a pandemic! Waiting for GoTo Energy to respond to this and will post a further update Further update - after raisign a formal complaint - they were very proactive, resolved the matter and accepted they should not have increased the monthly amount i pay so quickly Matter resolved

Goto energy gives great service.

Friendly, efficient service.

Unclear about the initial security deposit and falsy led me to believe I would get it back before the end of the contract. Make sure you have worth three months of energy on your bank account to pass the credit check as they wont tell you that (having less is likely the case when you have a shared house account...)

My fixed rate tariff with goto.energy was about to expire so I checked several switching websites without finding a better tariff. I therefore phoned goto energy, was quickly put through to a very helpful representative and switched to a new fixed rate tariff with them very easily. Have always been impressed with their service.

Excellent customer service and clear information, coupled with very competitive prices.

Simple and easy to change tariff for another year

Excellent concise effective and efficient service.

Quoting figures gave the impression trying to baffle you and immediately came the new direct debit at new rate more than expected saw variable rate quoted cheaper with no early termination fees meant if not satisfied could change but on fixed rate £40 each it’s as though I,ve got you you won’t leave now encouraging me to look around

every thing was fine thank you