Company Details

Excellent company. Keep you up to date with all new tariffs and very easy to change when renewal is due.

Customer service team are very calming and don't push you to sign anything until you are ready too. They are very good at delivering information and will take time to explain anything you're unsure of. They will also email straight away with the info you require within min of talking to them so there is no waiting around. Would highly recommend GOTO energy from my own experiences 😁

Excellent service unlike other some other utillty companies that I have dealt with

Fantastic service so far, we are new customers hopefully will be with you for many years too come. Definitely a lot cheaper than are old energy supply. Customer service absolutely fantastic they actually reply too you. Thank you.

Good service Good tariff

Switched to Goto a year ago they reduced my bill considerably and still offer the cheapest deal for a new contract. The billing and submitting meter readings is really simple on the goto app.

Great service provider, easy to manage account and submit readings, no problems whatsoever

Unbelievable! An energy company that contacts you to tell you that they have a cheaper and can transfer you to it. Well, that’s a first for me. Not hassling you, just making sure you are on their best deal. Love it. Well done Goto Energy.

Paid exactly what they asked and it was almost perfect - no massive over or under payments - would definitely recommend them.

Excellent rates, switched over to goto.energy 1 year ago and just renewed for another year.

Excellent website, easy to submit readings and very competitive tariff. Go Compare search found no better rates were available after a year with goto.energy; very impressive.

The person that took my call was very helpful and informative. Did not try to pull the wool over my eyes and spoke honestly. Made me re sign as it’s all about trust.

Best prices for gas and Electricity in Yorkshire April 2021

Representatives was helpful and answered all my queties

Tariff good but didn’t appreciate sales call as signed up for information by email and didn’t appreciate being called a ‘problem’ by the person who called because we had asked for email of information to be sent. Need to improve customer service. Technical service very good and account managed well. I have just received a response to my review . It does not include the follow up email response from Jeevan in which the conversation I was called a problem as he also had ‘another problem’. To be respond to in this way calls me a liar and I will now not be renewing my gas and energy. Save yourselves the trouble folks. How to make a bad situation worse! GoTo need to remember that these reviews are the customers perception and rather than telling them they are wrong perhaps, they should look at their own behaviours.

The only complaint I have is that you increased my monthly debit amount even though I was in credit for a large amount and I had spoken to your CustomerService agent regarding this.

A good service

A great alternative to the big boys

I have had trouble with getting readings to GoTo, but otherwise good service.

So far after a year of being with GoTo Energy they have given me great service. I have tried about 50% of the big ones including British Gas for many years and all of them have been rubbish when it came to Customer Service. For me that is the reason why I switched to GOTO Energy but of course one always has to be mindful of the price especially given the massive rises in wholesale energy prices particularly for electricity following the governments botched plans. But what do I know! Dr J R Howell of Kent