Company Details

The team at Better Batt were very helpful and professional, Thankyou Tony.

Elcana was great to deal with when I had a faulty battery. She made the whole return process very simple and took ownership of my issue. I never felt in the dark at any point. Issues will happen but what's important is how companies deal with them. In this case Elcana and Better Batt did a great job. I would have no issues buying again from Better Batt.

You seem to be doing all you can to keep your customers happy.

Great responsive and quick service. I was impressed with the returns service as I ordered the wrong product, quick and fair. They even provided a referral to an alternative supplier with the correct part in stock.

My product bought from Better Batt was jammed into my letter box damaging the product, After copying the Delivery Services websites Damaged Goods Procedure and sending it to Better Batt Team along with photos of the damaged product, the Better Batt team got onto my case pretty much straight away via Email. Unfortunately, had to wait for my replacement product to arrive but, Can only say Excellent service from Better Batt

I had an order pending with Better Batt and wanted to add an item. Not having it in stock, BB sent me links to 2 other firms (presumably competitors) that might be able to help me - and one could, though at a price somewhat higher than BB's.

The person I communicated with provided a very straightforward process to sort out getting a replacement for a defective battery. A no-hassle approach makes me a happy repeat customer.

Without a shadow of a doubt, the service from Better Batt is WORLD CLASS. Johann was brilliant, prompt, and his customer service was 2nd to none. I've been in video production for 45 years and reliable batteries are an absolute must. I wouldn't go anywhere else.

Excellent website. Prompt dispatch. Fast delivery. Well packaged. Helpful, prompt support. No quibble replacement if item faulty (previous order). Excellent follow-up support. Not OEM, but close enough imo. Excellent value for money.

Good advice on part needed, great follow up and customer service. Would use again in the future.

I have had a Canon IXUS digital camera for some years now and I really liked it for its compactness, ease of use and that it took good 'point and shoot' images. However the battery failed and I was unable to locate a replacement from the larger camera shops, but I was referred to your shop. You had a battery in stock and while I am yet to pick it up you made the search so easy, so thank you very much.

I was happy with them and would recommend them to anybody else

I bought a replacement battery for my old HP laptop from Better Batt. It arrived quickly with no problems, I had not used it much, however, after fully discharging it would not recharge. I advised Better Batt. They provided steps that I could take to troubleshoot the problem. After many attempts using the troubleshooting steps, I was unable to get the battery to recharge. I sought a replacement or to get my money back. I was advised that they had a 400 day money back guarantee, of which I was not aware, but a replacement was available. Outstanding support service from this company. A replacement battery was delivered very quickly and it is performing well. I will certainly use this company again for future battery purchases for many of my devices. Thank you for the 5 star excellent service.

Easy ordering on net with good communications, reasonable delivery time under present circumstances and good packaging.

My battery order was unavailable at the time of ordering and Better Battery kept me informed in a timely manner of progress until final delivery.

The Dyson battery replacement stopped working for what ever reason. I reported it to Better Batteries and Elcana was very fast in responding and arranged for a replacement. Very good customer service. I advice people to use Better Batteries for replacement batteries if they are needed.

Great experience, from online order through to delivery before the stated time. Good price and competitive compared to other on-line stores. Highly recommended.

Drop ship from China contrary to what the website leads you to believe. I payed extra thinking my product was here in Australia. I could have purchased from AliExpress cheaper for the same lengthy shipping time. Never again will they get my money. And I still dont thave my order.

Reply quickly to my question and sent item promptly.

What fantastic service, ordered 11/11/21 and order was delivered 12/11/21, thankyou for such fantastic service. Your site was easy to navigate and purchase to checkout was simple. Would recommend buying from this company highly.