Company Details

I ordered a battery which I, later that day, found I did not need. They answered my email saying the would refund my money which they did immediately

Great communication all the way through. They let me know when I was enquiring about a product that it was on back order and wouldn't be in store until the following week. Once I ordered they sent me updates regularly and then posted promptly once it had arrived. Best customer service!

Very prompt & pleasant responses from the staff at Better Batt (after ordering a battery which was on backorder), which along with the very quick shipping, I was very grateful for.

Ordering procedurewas straightforward. Communications excellent

thank you for the follow up and the professional service. The batteries are safely installed in the units. It’s been a pleasure doing business with you And your company.

Great customer service with a prompt reply to my query

Awesome customer service <3 Items came faster than said

Good service good product arrived on time, battery and charger working perfect thanks

Quick, accurate response and follow up to email enquiry. Helpful lady when placing phone order. Very easy and straight forward. 🍄

I had a query on my order which was promptly answered, also my order has now arrived and is exactly what I had ordered, not like some other on line stores recently. Strongly recommend Better Batt and will use again in the future when needed. Cheers Steve

Quick delivery of my order (HP computer battery), packed carefully to protect it in transit

Failed to deliver and then insisted it was my responsibility to chase down the courier company as per their T&C's. Think you'll find under Australian Consumer law that it's the responsibility of the sender not the customer to do tis - irrespective of whether it's in your T&C's or not (which by the way, makes your T&C's illegal under AU Consumer Law) They said they would have to wait until it's delivered before they can provide a refund! (oh the irony) . Had to state that this will be passed to the Office of Fair Trading before they would agree to a refund.

Used mail and call to contact them and I got great service 🫡

Rapid delivery, exactly what I ordered, and they called me without asking to combine my two separate orders so I would save postage costs. Remarkable.

On Sunday 5th November 2023 I purchased a Panasonic Lumix DC-FZ80 Charger Replacement (Wall + Car Cord) for $19.99 with postage of $9.10 but they lied to me and told me that they sent the item when they never did so I wouldn't trust them. On Wednesday 15th November 2023 they give me a refund even after I had to fight for it.

Great Customer Service and fast delivery. Thabk you so much 😁

Couldn't find my laptop on the site, so mailed support. Couldn't identify from model alone so asked for either details, or a photo. With a very confusing label, I just sent a photo. VERY quick response advising the part number I needed, sorry we don't carry these, but try here. So excellent support, even when they didn't make a sale.

I received a completely unasked for refund for a battery that I had been unable to use for no fault of Batter Batt. My device failed AFTER I had installed their battery. It worked long enough for me to be sure it was not a fault with the battery but another unrelated issue. Despite that fact that the battery supplied had been opened and used (albeit briefly) and that I made no claim against them Batter Batt went ahead with the refund on a goodwill basis.

Excellent service, quality and price. Great company to deal with

Better Batt paid attention to my concerns and resolved my problems👍