Company Details

Austins were efficient and organised but above all treated the whole family with kindness and compassion at a most difficult time. I would definitely recommend them.

Helpful and empathetic staff. Reliable service and everything went well on the day.

The whole funeral process throughout the planning to the service itself was undertaken expertly and with great dignity.

A very professional service with excellent assistance given a disabled mourner

Everyone was sympathetic and helpful which made the experience easier particularly as we had not personally be involved with a funeral before. From the time we walked into the offices and at the end after the burial it was very calming and made us all feel less upset. I must give our sincerest thanks to the Reverent Martin-Davies, she made the graveside service so personal and all the family thought it was very fitting for our much loved husband, father and grandfather. Our thanks to you all.

My second time using Austin’s funeral services, firstly for my dear mum, who passed away nearly four years ago and more recently for my dad. I was so happy with the service from start to finish, so compassionate and very friendly, and went out there way to accommodate any requests.

Professional, yet caring and attentive to our families circumstances ...thank you for a great service

Caring, compassionate understanding and above all respectful in every way possible. From planning the funeral to the actual day I could not have encountered a more considerate group of people.

So kind, caring and understanding at a very sad time for the family. Everyone we spoke to or dealt with were true professionals

Jackie in Hitchin office is amazing, thank you.

Genuine, caring with great attention to detail. Susannah took care of everything. Danny and team on the day were truly lovely and took great care helping my mum get through the funeral. Ladies at Letchmore Rd were very kind towards me and really made me feel better!

The staff were helpful and empathetic throughout making the arrangements for my mother's funeral.Everything was perfect on the day as was planned.Excellent service.

Such a personal service from start to finish, we are truly grateful.

All the staff at Austin's were helpful, friendly, professional and understanding. A huge weight was lifted off my family's shoulders when we contacted them to arrange my father's funeral.

Very supportive throughout the whole experience, always someone available to speak to whatever your question.

Austins were very helpful at all times, from start to finish. They showed respect and consideration and worked quickly to respond, especially as the funeral was being held very quickly after the death.

Empathy and compassion Communication Regarding all my requests

Austin’s have been excellent. They were at my side from day 1 and took away the worry of all the funeral organisation. The funeral itself was all as planned. All the staff were kind and respectful .

June was very sympathetic and understanding, the whole team were amazing and helpful at a very sad and difficult time.

We all felt that everyone was professional and friendly and we felt at ease knowing that our mum was in such caring hands. On the day of her funeral she was taken for one last trip past her first workplace and where she met our dad.