2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
A sewer vacuum truck with wheels that came up to the window on our Subaru pulled right into the inside lane I was in & the tire pushed me into the right curb scraping the side of the car. I can't remember the amount of damage, a couple thousand maybe, but the Acuity adjuster accepted me as responsible. I didn't see the police report but while we waited for the police the driver & his boss who came to the scene were apologetic. The police talked to them separately than us so so don't know what they said but she & they were city hires. The truck driver said to me he was moving into the right lane to enter the highway entrance ahead. There was no turn signal because every light on the truck was blinking left & right. The adjuster said it was my fault because I was "in his blind spot". Seriously, that is what he said. Not that it excuses the driver's actions but this is a massive truck with multiple large mirrors that shouldn't be on the road with a blind spot. I can understand if the adjuster decided the least expensive given the cost of litigation was just to repair our car but I didn't appreciate the insult to my intelligence of the reason & wonder if some of my premium increase this year was due to the accident.
Thanks, its was great.
I unfortunately had to make 2 claims on one job, both claims reps were very polite and helpful, I have been with Acuity for 6+ years, always had been affordable and easy payments, hopefully they keep me, I hate to have to make claims
Great claim service
Very Good Insurance Company
Renewal was easy but was more of an increase then I had hoped for, probably a common remark.
Super friendly,
We were looking at a vehicle out of state and decided to purchase after test drive that evening. I left a message for our agent before driving home since after hours by this time. No problem getting coverage when agent contacted me next day.
It took too long to get a response from the agent. Too many voicemails with no response.
After an accident the follow up was consistent and helpful.
Your prices are outrageous. Your audits suck. The one claim I filed for robbery at our business you had no intention of helping with. You guys suck.
Great customer service!
Good insurance great rates
Always very helpful and polite.
I have yet to file a claim,so I haven't seen you in action.
savings over last insurance
Paying on-line and accessing information at any time 24/7 is a great convenience.
Anita at psw is and has always more than helpful
Great customer service done in a friendly and professional manner.
working with my underwriter is always a pleasant experiance
