2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
Customer service, pricing, easy payment options
I like my rep.
I don't appreciate the recent change where you want me to make direct payment to Acuity and not that I can go into my agency
Easy to understand and easy to renew
Our field adjuster (Richard Ware) and our desk adjuster (Andrew Barron) were prompt, professional, compassionate, and thorough. They responded to our claim and questions quickly and helped us navigate repairs and contractors throughout the entire process. I would recommend Acuity, and especially these two men, highly.
Punctual and provided good information on insurance plans.
Just completed a first year with Acuity. Had a parking-lot fender bender that was handled efficiently. Annual rate increase was less than I anticipated. The company's email messages are clear and helpful.
Good pricing
Acuity is one of the best insurance companies I have ever dealt with. If there were 10 stars I would give them.
Very good services and good rates
I found it very easy to communicate, over the phone, and get answers to my questions.
Don't send me a form to fill out by hand, I have a disability. Don't send me additional work, I have enough work already. When you say that documents can be uploaded, make sure it works without generating an "exception".
Prices just keep going higher and higher. Might have to start looking around for a better deal.
Not sure if it matters but my wife is currently residing as a resident in Sunrise of Leawood, assisted living
Very reliable service. Agents are always available to answer questions with emails or phone calls.
Disliked the price increase with little to no warning. Claim free forever didn’t deserve over 20 percent increase.
Quick, courteous, service.
It is nice to have an agent locally to assist with both payment and hopefully claims.
How can you raise my rates when you were able to collect from the other parties insurance company? You were kept whole, but you raise my rates? I don't think that was fair. No worries, I'm switching Auto/Home providers and getting a lower rate than you were charging me before you raised my renewal. I've been very pleased with Acuity, until this happened.
Billing and communication is excellent. Our one claim for auto windshield was handled with speed and accuracy. On line information is complete and when talking with reps on the phone, questions are answered completely and with a level of interest by the rep that surpasses most.
