2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
Prompt attention to claims. Knowledgeable staff.
Great service been with this company for years never had a problem with a claim
When we had hail damage, Acuity was fair on the estimate and prompt on the payment.
Every person I have dealt with at Acuity has been very helpful, quick to respond and easy to work with. CJ Bren was the most recent and this claim turned out to be a very complicated one. CJ stayed calm and reassuring through the process. 9 months later and we are finally able to put a fork in it.
The insurance representative made several errors between Acuity and my mortgage company. I contacted the rep and was told the problem was corrected. Several months later I received a letter from mortgage company requesting verification of insurance. Called insurance rep and was told it was mortgage company. After lengthy calls from out the insurance company was sending in an incorrect policy number. Never checked the number.
communication
One driver stop using one of our vehicles for commuting to work. No reduction and rates and no explanation of why there was no reduction rate.
Very efficient and speedy on making changes to our policy after we bought and sold cars two times!! We received a refund of our insurance that was no longer needed and updated policies in a very timely fashion. Krista our agent is wonderful!!
I am sick of my rates going up and I have a clean driving record. Basing it on my credit score is total BS!
Regardless of the nature of any issue, we always reach a swift and amicable resolution. Acuity isn't just our insurer but, moreover, our partner.
Fast transaction
I’ve been very satisfied with the service and professionalism of the staff as well as be knowledgeable when I have questions.
Too many papers with unclear & confusing start & end dates as well as billing
We hit a deer or should I say a deer hit us and we had are suv repaired in a reasonable time and the insurance worked well with the car dealership.
Great service
Don't do such excessive policy increases for a "minor accident"
The person who has been assisting me with this accident has been extremely helpful. Her name is Sara and her office is in Wisconsin. Even with the time difference she has been able to answer all my questions.
My husband and I do not understand why our insurance raise so much. We haven't had aclaim in a few years.
Acuity has been my insurance provider for more than 14 years. Unfortunately, I had some unexpected claims when I first began with Acuity including a data loss claim. They promptly and professionally handled the claims protecting me and my business. Since then, I have been many years claim free, but it is good to know I am protected with Acuity. I would not think of changing my insurance to another company.
Have been a customer for just over a year. One claim for a windshield which was handled very quickly. Online experience is very good, and information is readily available.
