2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
Response and coordination with repair shop was excellent Customer service rep was really helpful and responsive
You require a lot of information.
Great company with very knowlegable and courteous phone response. Have no reason to search elsewhere for coverage since their rates are competable and their service is wonderful.
Good insurance coverage, Friendly people on the phone, good responsive agent Hasler, fast claim attention & payment. no hassle settlements, genuine customer service practiced.
Great customer service! I didn't give 5 stars because a little high in premiums. But I still would recommend Acuity for their good customer service.
It wasn't an experience with Acuity as I have never had an experience with Acuity. My high rating is of SF Insurance in Osceola, Wisconsin. I have been with them since 1988, although they were not called SF back then. I fully trust them and they directed me to Acuity. In fact I know there are less costly insurers than Acuity. I did not like the increase on our October 1 renewal.
Acuity has so many traits that sets them above other carriers but claims handling is what I promote above all to clients. No one handles claims better than Acuity. Keep up the great work Acuity!
Quick answers to any questions that I have.
Five stars - Great company - Fantastic claim and customer service
Your service is always great. The cost of insurance is prohibitive. And the increases every year seem out of control.
Ms Deleana Atz was extremely courteous and helpful during the entire claim process. She was very prompt in sending our claim check directly to us. This allowed us to control the payment process to our contractor.
Hide information. I use to be able to get an update. Now I am forced to go to their website and search for information. If they are so ashamed of raising their prices maybe they shouldn't be raising them for people who have never put in a claim!
I was able to find what I needed easily on website
I had to drop my homeowners insurance because the premiums went up so much. I also had to drop comprehensive and collision for my vehicle because I couldn’t afford that either
I love the way the people at Childress Insurance company because they look after your needs. Everyone that I have ever spoken with there has been extremely nice and helpful. I’m really glad that I found this company. Thank you!
When I reported roof damage due to hail to Acuity, they responded immediately. A claims adjuster came and sent his report to Acuity. Than Acuity sent me a check in an amount to cover the cost of a new roof.
Acuity is a fantastic partner carrier! Solid, successful, and they really take care of their agents and our clients!
Keep sending out via email the necessary knowledge and materials to keep a small business running better. Your comprehensive library of valuable safety resources, covering everything from risk mitigation strategies to emergency procedures. These are accessible on your website at no cost to me. These resources are designed to empower my company with the knowledge and tools to prepare for whatever comes my way. ---RWJohnson
Replaced roof and repaired car both due to hail damage with no questions asked
I renewed my policy for 2025 which includes auto, home, and umbrella. I have had no accidents for years or claims against the policies. yet my premium went up over 12% with no justification. I do like the company and your service, however I do not think your increase of my premium over 12% was justified.
