2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
If I could a zero start that would have been best. If you ever have to deal with insurance company I feel sorry for you. They have rude staff, no responsibility and terrible communications. They take forever to clear the simple claim and avoid doing payments for claim making lame excuses. My car was badly hit by the truck drive who happened to had this horrible acuity insurance and they declined my claim with the lame excuses after wasting my time for at least half and month.
Acuity has been very helpful in adjusting our insurance coverage per client requirements. Thank you!
Although I’ve been very fortunate since I have not had to file a claim. However, Aquity has provided prompt and efficient billing and very reasonable pricing. I’m very pleased with the coverage, price and service.
billing process was easy and renewal went smooth, haven't had a claim to judge that part yet
Prices are going way too high it’s getting to the point where we can’t afford it. The service is great never had any problems. The only thing that gets me besides the price is when I get voting proxy’s it never tells me what’s is being voted on. All in all I would recommend for the service
Been working with Acuity since April of 2017. One of the best Insurance Company's I have work with in the 30 plus years I have been in trucking.
The renewal was easy, Umpqua insurance researched other insurance companies and Acuity came out on top for both coverage and cost.
Quick, prompt resolution. Other party had Progressive and they were very hard to work with. Jacqui was very helpful and wonderful to work with.
They are always friendly and helpful. Thankfully we haven’t had any claims recently but when we did they were very helpful and made the process easy
fast service, informative agents and adjusters, helpful all the way and listened to what I had to say and answered questions thoroughly.
Acuity is excellent. We had one claim and the response and settlement was quick and the check was sent out immediately. We hear about other insurance companies dragging their feet but Acuity gets an A+ for their customer service.
We have always received great service. We have been with this agency for at least 20 years and have no thoughts of ever leaving. Diana has been of incredible assistance over the years. She’s been super with us
Client services and ability to communicate has been positive. Agent has taken good care of our account. The only negative is that I feel the recent price increase is quite aggressive given the economy and inflation numbers that currently exist. My premium raised about 5 times the rate of inflation. Can't continue to be a customer if these increases are going to be common.
Quickly approved repair and took care of other party claim that we accidentally bumped into.
I have had Acuity for a long time! They served and are serving our family well! No complaints from me! The are great!!
Very professional. Great company. Thanks
During my recent annual renewal, things went well overall, but it was more difficult than it should have been to get basic information on Identity Theft coverage. In fact, the effort dragged out so long that I gave it up for the time being.
Great claims experience
Can’t honestly give much of a review. Only paying premiums and no claims.
After storm damage I needed a new roof and gutters. The claims process went smooth and I was very happy with how it was all handled.
