2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
We changed our home/vehicle insurance after being with another carrier for over 25 years. While the switch led to some concerns, Acuity's frequent emails and excellent mail information about their services, ways to reduce the potential for having to file claims and clear instructions on how to file a claim if needed, helped to allay these concerns. When we did have to file a claim to address a small windshield issue, the Acuity agent we worked with helped facilitated the claims process and later checked back to ensure the repairs met our expectations. We no longer have concerns about having changed agencies.
Last year I hit a deer which caused considerable damage to my vehicle. Initially an insurance adjuster was not assigned and my vehicle was not properly repaired causing great anxiety and having me seeking another body. Supposedly there was an adjustor for the second bodyshop. The body shop did not really have a clear bill for me , because some reason or other the owner had difficulty making one. There were two supplementals done and I was made aware of only one. It was only after several calls and texts did I find out there was a second supplemental the body shop got. If I wanted my car back I paid what I thought I owed. Since I had paid with my credit card I was able to dispute part of the charges and got money back. The insurance adjuster should have checked my vehicle for proper repair. All broken parts were replaced, but the paint job and adjustment of hood could have been better. The insurance adjuster should be present when owner picks up vehicle, so as everything is in order. Also I should of been informed there was a second supplemental paid to body shop
good company. Fair pricing.
They were there when I needed them after an accident.
Quick response and turn around time on our claims. Excellent.
I have been with this company for around 10 years. One window replacement. Has been no discounts for no claims. Finding the rates getting expensive. Will be looking for another agency soon
Acuity website is very easy to understand. I am very confident that I have the right insurance company, and the right insurance agent.
Greg is very thorough and easy to work with. Explains the outcome of the audit before he leaves.
Your adjuster was very prompt in coming to my house to view the water damage.
In early 2024 we experienced damage to our vehicle caused by flying debris on an interstate. Jessica, the Acuity claims rep., talked us through the entire process until our car was fixed. At each stage the service and responsiveness was there. For a bad situation Acuity coverage and service got us through.
Recently I had my neighbors tree fall on my home causing considerable damage. From the moment I filed a claim, the Acuity team was tremendous. From Molly in the corporate office to Andrew locally along with Oakbridge Insurance Agency, our claim was handled wonderfully.
Excellent service after major hailstorm damage: fast, convenient, wonderful!
Appreciate the prompt response and ease of taking care of our claim.
All insurances have gone up but acuity was better than most. On fixed income so every little bit helps.
We recently made the switch to acuity from another provider and couldn't be happier with the service so far. Alyssa and Katie are rockstars and always ready to help!
I’m very please with them. They take care of your claim really fast. I would recommend Acuity to everyone. They are the best insurance company.
Multiple claims submitted within weeks of each other. Worried policy would be cancelled. It wasn't. Smooth process. Claims paid in a timely manner. A no hassle company.
The online platform is easy to use and the team at Acuity respond in a quick helpful manner. However, the prices have gone through the roof. I'm sorry to say that I will be looking for a new insurance company in the up and coming months.
The five-star rating relates to hail damage claims for two vehicles earlier this year. Customer service by two different agents was superb. However, premium cost would get one star. The increase year-over-year was outrageous.
No problems so far.
