2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
Excellent service and online accessibility
Acuity is very proactive and helps us with our needs
needed to add a truck and delete another truck. Got the secretary. she gave the 800 number. the people at the 800number encouraged me to contact our agent. that was what made a difference. Teamwork!
What a great insurance company. In July we had a claim and the adjuster was on the ball fast. Kept us informed and all questions were answered. Glad I had Acuity Insurance it made things easy.
It was very easy to deal with you. The adjuster called right away. He kept up on things. I was very pleased with Acuity.
Nothing is “wrong”. I just never hear from my agent. I would expect that from a web-based relationship, but not so much for a business account. Just sayin.
If I could give acuity zero stars I would, they are impossible to work with. One agent called back with snide remarks and had nothing helpful to say about our problem and even got the information about our roof incorrect. Others came by claiming they would help but no one did anything. I would run, not walk away from this company!
Acuity is a great company. Never had any problems with them--coverages, claims.
everything went smooth renewing my policies at a good price
Friendly agents at Turner Insurance ask what I was looking for in an Insurance company. My reply was a company that would come thru if needed. Acuity was recommended and I took their recommendation. Prices were higher and am hoping their service will be if ever needed. If I ever have a claim then I will be able to leave a more complete review.
The auditor was friendly and informative
Representitve at Compas Insurance (Robin) does a great job servicing my account. However, I was disapointed at the rate increase for my premium. I feel its not fair for me to subsidize disasters that I did not incure. I am penalized even though I had no claims.
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Kayla Clark did a great job explaining everything we had to do to get are claim in. Kayla called us and ask how we were doing and that if there is anything we need from Acuity to help us with our claim that they were just a phone call away. She knew we were very upset with what happened in our basement and showed a lot of empathy with what we were going through. Acuity is a very great company that stands by their policies. Our family will recommend Acuity to our families, neighbors and friends. Thank you so much for being the best in Wisconsin. Darin and Dimity Grabowski
everything was done timely and efficiently
Thank you for insuring my Company .
Very little contact. Assume all is taken care of and going smoothly unless I hear differently.
Appreciate dealing with Acuity for my general liability insurance.
We couldn’t go on smart pay at renewal and no reason was given. We are leaving acuity unless I hear from someone today 10/11 and we can stay on smart pay. We’ve been loyal customers and acuity has made it clear they don’t care about us by not getting back to our agent on this. Asinine and ridiculous.
Professional! Responsive!
