2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
The insurance company sends me an annual bill. I send them a check in that amount. They appear to be satisfied....as am I. I guess that is a positive experience.
Took care of my problem quickly.
Took out a homeowners and auto policy in October of 2023. I have an in-ground swimming pool that was disclosed before the policy was taken out. On December 6 of 2023 I received a notification in the mail that my policy was being cancelled at 12:01 on Dec 9 because I have an in-ground pool that is unfenced. This pool is located in the middle of 40 acres with no neighbors, my drive way is a half mile long. Only giving a 2 days notice is terrible on the part of Acuity. The pool is covered and frozen over, why the rush to cancel so quickly? At least give some time to find replacement coverage. The pool will be covered and frozen for the next 3 months at least.
Being kept up to date on the claim. Prompt settlement of claim.
Acuity is an excellent insurance company, their representatives are responsive and communicate promptly whenever I call or e-mail.
Made a claim. No issues. Nice getting 1 bill for everything.
Reasonable price compared to others.
keeping pricing in line
Great coverage and surprisingly low rate increases
I have never spoken to an agent, I have no idea where to begin.
Just finished with a claim for sewer damage. Everything went fine and very timely.
They do a great job. always been responsive to requests. everyone has always been friendly on the phone and has always been there to help as my business grows. thank you for your hard work!
My car was hit by another driver with acuity insurance company I talked to James dang about my car getting fixed he told me to send in pictures and estimate of my car I did that so he told me he just waiting on somebody to give him the estimate of my car getting fixed and he never called back to give me the estimate. I really think that he don't want to pay me for the damages on my car
Communication is excellent and timely.
We were with another company and never got anything from them. We switched to Acuity and everyone we have had to speak with was helpful and friendly. When I asked questions, they were answered in a way that I could understand.
So far so good.
Switch to different coverage went smoothly.
We are still waiting for claim adjuster to come to our home, rescheduled several times new adjuster assigned simple request is now a mess. New date is 11/17 we'll see what happens. Can't remember when we had a claim so this delay is a first and hopefully not how all claims are handled.
Acuity's communication concerning my claim was incredible. I received correspondence via email, phone calls, and US Postal Service. They were all so kind, and so willing to help. The independent inspector that was sent out to inspect the damages did a thorough inspection, not at all what I had expected.
Awesome customer service reps.
