2800 South Taylor Drive, 53081, Sheboygan, US
Acuity Insurance, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that is recognized as a top regional insurance carrier. In business since 1925, we protect individuals, families, and businesses with innovative insurance products backed by world-class customer service. Operating in over 30 states, Acuity is trusted to protect over 125,000 businesses, including 300,000 commercial vehicles, and nearly 500,000 homes and vehicles. Acuity writes over $2 billion in premium through over 30,000 independent agents, manages over $6+ billion in assets, and is rated A+ by both A.M. Best and Standard & Poor's for financial strength. With 97% positive claims experience based on 2022 insured/claimant surveys, Acuity maintains a reputation for service excellence and innovative products. Consistently ranked as one of the best places to work in America, Acuity employs over 1,600 people. With a 4.4★ TrustPilot score, we're a partner our policyholders trust to protect what they love. We empower our teams to go above and beyond at every turn, so your experience as a new policyholder is seamless, your coverage fits your needs, and your claims process is easy and stress free. Our culture is built on the core values of developing and empowering people, acting with integrity, having fun, driving excellence, innovating, working as a team, having open communication, and respecting and trusting others. We offer a wide range of coverage for both personal and business needs! Personal Business Construction Trucking Manufacturing Retail
The agents at Acuity kept me informed every step of the process. They were very caring and helpful.
My agent is great to work with when it comes to my insurance polies. She has saved me money when I bundle with Acuity.
I am very happy with Acuity so far. We've had Acuity for about 2 years now and the customer service has been wonderful. I'm also very happy with the price of the home owners insurance and the auto insurance. We switched from another top insurance agency which I thought we were happy with until we went to Acuity. Now I'm even happier cause of the rates. We've had to file a major claim once and they were so easy to work with. Never gave us one bit of problems and helped us every step of the way!
We have not experienced a claim for quite awhile, but did have an email exchange with our rep regarding the striking increase to the policy, and she replied in a proper timeline. Considering we insure our home and our two vehicles, have home security, low mileage, and have few claims through many years, we believe our rates have increased beyond reason. Acuity should have a senior rates category for people who have retired and have a good record with the company. Stating that rates have gone up all over gives the appearance that the insured is paying for the excessive claims across the board, leaving no real incentive to make every effort to safeguard our home and vehicles to avoid making claims if possible. This is something Acuity should be considering at their next meeting.
Fast response to any Question Or claims to Report.
Working with Matt Daily. He explained my coverage and gave me recommendations. Together we reviewed my Home owners' policy and found missing information that helped to lower my rate. In addition, he was accessible when I needed help with insuring my recent car purchase. I would reccomend Matt Daily as an agent for Acuity to my friends and family.
Usually, my insurance is just a safety net. Last year, however, I hit a deer and needed to put my auto insurance to the test. I got easy approval of the damage repair, the payment was quick, and I have no complaints.
We had never filed a homeowners claim before so I didn't know how smoothly it would proceed. We thought that our roof may have had hail damage because numerous homes in our neighborhood were being replaced. Called our local agent and the entire process from inspections, payment and replacement went extremely well. Very happy!!
Trusting professionals, never any problems
I had a question regarding coverage in the event I died and would a claim filed by my heirs be recognized and covered. I received a quick response, which to my relief, indicated that as long as the policy was paid up, my heirs and assigns would be able to file and collect on claims covered under the policy.
Renewals are easy and simple.
Recently had a burst pipe claim due to furnace failure at our cabin. Claim adjuster was prompt and professional and payments were prompt.
No opinions, due to all I have experienced is being billed and paying increased premiums each cycle with no claims.
Never had an issue
Easy to deal with in a accident but next yearly bill went up at least $200.00.
I have been a loyal customer of Acuity and have never had any issues with them.
No issues, easy to deal with
Claim service was terrific.
Provided me with what I needed
Very personal and cordial customer service
