Company Details

despite emailing to complain that I haven't yet received goods, no reply to email either!

This company are a bunch of crooks who take your money then never honour a refund despite cancelling within 1 day due to the long target delivery date. They keep promising to refund but never do and so I've instructed the bank to chase them.

PLEASE, read CAREFULLY before you fall for this SCAM!! I devoted fair amount of time to write this review just to save you stress and hassle whilst dealing with these clever pseudo-etailers! READ BEFORE YOU BUY! YOU HAVE BEEN WARNED!! On the 4th of July 2013, attracted by low price I decided to place the order for Asus graphics card at WAE+. That was my BIGGEST mistake!! It looks like this pseudo-store does not event intend to fulfill your requirements. What they do instead is: they collect your payment within minutes! Then you begin to wait until you realize you have been duped. Then you wait, further! They most likely never intend to sell any goods to you. What they do intend is to grab your hard-earned cash and sit on it for as long as they can. I strongly believe, they invest it one way or another to make profit. Now, sooner or later you realize you have been cheated and you decide to cancel the order. You log in to WAE+ dodgy website and you choose to cancel the order. You receive response offering you a 'store credit' as an option. You try to submit your answer and the website does NOT allow you to do it!! Whatever your answer might be... I tried DOZENs of times!!! I believe, the website is set that way. Just to keep you waiting, longer!! OK. You then grab the phone and call them. You reach the guy with Indian accent who kindly accepts your wish to cancel the order. Then he tells you that you will have to wait for your refund for the period stated in their T&C. What is that period?? 30 DAYS!!!! Why? Because, they experience high volume of calls and there is only ONE! person dealing with refunds! ONE person??!! Not good enough as for the "Officially the Second Fastest Growing E-tailer in Europe". Please, what a joke-statement that is... The truth behind it is: by law, they simply can NOT sit on your money any longer! Do they refund on time, anyway? Very unlikely!! I recovered my money through credit card issuer after nearly 6 weeks of waiting. As far as I am aware, dishonest retailers experience sanctions and fees for such activities. So, I doubt WAE+ ever made any profit on 'sitting' on my cash. That however, does not change the fact I experienced a lot of hassle and delays. Please, PLEASE STAY AWAY from that SCAM!! And NEVER EVER agree to pay by direct bank transfer!!! I wish all the companies like WAE+ got seized and were never ever allowed to come in contact with any potential customers! Thanks for reading. Please, treat all negative reviews about WAE+ very seriously as these are NOTHING BUT TRUE! I was foolish enough to trust and not to research the case first. My great mistake! Do not be naive! Be smart! Do NOT share my fate!! Tomasz Z.

I am still waiting for my purchase and its now August 17th make your own opinion

This is my second review , the order was cancelled due to late or no shipping date given after 1 week . then they told me it take 1 month to get my money back . A month later still no money paid they want me to beg for it by sending this email and that email . I AM GOING STRAIGHT TO THE CREDIT CARD COMPANY TO GET MY MONEY BACK . I WILL NEVER BUY ANITHING FROM WAE+

I ordered a pretty standard Epson printer on the 2nd July. Now it 's 16th August and the printer has not been delivered. The worst is that several e-mails have been ignored, customer service was pathetic. I have just cancelled the order and I hope I will receive my money back.

This company does not practice what it preaches...i ordered some perfume to take on holiday with me and when it never arrived the day before i was due to go got in touch...Out of Stock with no knowledge of when it would be able to deliver...so I cancelled order and have been waiting over a month for refund! According to WAE the 30 day refund policy does not take effect until 30 days from the date that I ACTUALLY said that i wanted a refund! Pooey to them......

I am thoroughly disappointed with the total absence of effective communication with this company. Their only demonstration thus far in terms of efficiency, was to bank the payment the same day I made it. Since receipt of my money I have received little by way of information concerning the delivery of my order made almost a month ago. Using their telephone system is a complete and utter waste of time and money because all you receive is a polite message followed by an endless supply of piped music. I have been "held" in a telephone queue each time I have telephoned for well over an hour without getting through to a human being. I will never use this company again, particularly as I'm far from confident of receiving the goods I have paid for. My next move is to contact the Trading Standards Authority to discover if I can take further legal action against the poor and inefficient, couldn't care less attitude of this company.

Samsung 840 Pro SSD was ordered then I subsequently cancelled the order due to the amount of time required for delivery. No issues there. However, item was cancelled on the 2nd of July, It is now the 16th of August and I have yet to receive a refund despite many promises from customer services.

Firstly can I say please don't place a review before you have received your goods - all positive reviews I have read are from customers who have only just placed their orders reviewing the buying stage alone, and not yet given WAE+ a chance to deliver (or not). I ordered a wireless router in the middle of May showing as in stock. Delivery was long at 7-9 days but I wasn't in a rush so ordered it anyway. No communication from WAE+ at all, and no delivery. I contacted them numerous times to be told to wait a few more days each time. Still no delivery by 17th June so I cancelled the order. Since then I have been chasing for a refund and still not received one almost three months since placing the order. These cowboys should be shut down immediately, from what I can read online I'm certainly not alone with problems with WAE+. Items are shown as in stock when they are not and unlikely to be at all from what I gather. They have no respect for any customers. I'm having to claim back the money through my credit card, and have also reported WAE+ to Watchdog and Trading Standards. Absolutely dreadful.

Found the best price for a Samsung Tab2 10.1 on the web with WAE+, around £34 less than closest competitor so ordered for my partners Birthday present. This was on the 22nd June, the delivery was expected within 8-10 working days. I waited till beyond this time frame with no delivery, contacted WAE+ and was advised it would be a few more days. Same again, waited, nothing, called, told a few more days. Same again, waited, nothing, called, told a few more days.... I had contacted 4 times with no joy, the last call when I said I wished to cancel and be refunded I was told the product was out of stock. Have to wait up to 30 days for refund - lets see what happens. I did suggest that there was one thing that they did well, this was the actual attitude of the stafff when I contatced them, they were all very polite and (seemingly) helpful

I originally ordered an item on the 20/06/2013 due for delivery on a week later. Despite several phone calls my order still didn't arrive by the 08/07/2013 despite being "in stock" so I cancelled the order. To this date I'm yet to receive a refund. In the T&Cs its 30 days despite them taking your money on the same day as the order!. 30 days has now passed and I'm no closer to getting a refund. Numerous calls have been made to customer services, it has been "escalated" twice. I have emailed the management email address, it has been read and delivered succesfully and no response. What an awful company, I will never recommend or order anything from them again. Be warned! UPDATE 17/08/2013 - My refund was finally received for the full amount on 16/08/2013 after numerous letters and emails. This has been 6 weeks after my original cancellation date. For other people I was given these names/details by customer services. Deborah Peer (apparently in charge of refunds) Gary Prestell (manager, not sure of which dept) Email: [email protected] Address to send official letter ( have no confirmation of whether it has been received as was simply sent 1st class) Unit 10 Holford Two Holford Drive Witton B6 7UG

Ordered an item on the 27th July 2013.Had to cancel after 2 phone calls and 2 broken promises

WAE+ claim to be "The Second Fastest Growing E-Retailer in Europe...". Based on my experience, I can only assume that their growth is malignant; it certainly can't be based on customer satisfaction, professionalism or integrity. I ordered a solid state drive (SSD) at a competitive price which was claimed to be in stock. I made clear that my order was entirely conditional on the item actually being in stock and available for delivery within the quoted 1-3 working days. My credit card was charged immediately and I waited. After 4 working days I emailed them, querying the non-receipt. I received back two automated responses, each claiming that the order had been "delayed" and they were expecting a delivery. One claimed that this would be in a few days; the other claimed 10-14 days. Clearly the item in question had never been in stock at all ! I asked which delay they meant and was told the second (longer) one. Having read other reports of their Modus Operandi, I have canceled the order, requesting an immediate credit to my card. I will update this review with progress. The company appear to operate with no stock, taking customers' money and (possibly) ordering from China or wherever else they can source product. The intention appears to be to delay until customers forget. All I can advise potential customers to do is some research. It isn't difficult to find out how this company works. They are a cancer that needs to be excised !

Way back in May, their site showed a product as 'IN STOCK', so I ordered it. They immediately took my money and said they'd dispatch in 5-7 days. After 7 days I asked where the product was and they said it would be another 5-7 days. After this time elapsed there was still no product and they stalled a bit longer before finally admitting that they didn't have it at all. Throughout this entire time (and still today) the web site shows the product as IN STOCK. This seems like a fraudulent way to get money from unsuspecting customers and keep it for as long as possible - because even once they finally said they didn't have it, they then said it would take 30 days to issue a refund. I work in card payment technology myself and I can't see any reason on earth why a refund couldn't be processed within 30 hours, let alone 30 days. After waiting 45 further days since that promise, I still don't have my refund and am now having to resort to approaching my card issuer for a chargeback - not even the threat of this made WAE+ deliver a refund, despite a further few days of daily chasing, which was met with a cycle of alternating repeated standard messages promising a refund soon! The fact the product has shown as 'in stock' throughout this entire period is particularly appalling and seems bordering on fraudulent to me. I've reported this to Trading Standards and their payment provider (SagePay) and would encourage everyone else enduring similar experiences to do the same. So whatever you do, don't be tempted as I was by the low prices - this company isn't worth even considering.

Do not be tempted to order from this company. I placed an order in May, was strung along regarding delivery dates for weeks until I couldn't wait any longer and cancelled. It is now mid-August and I am still waiting for my refund. I have received numerous 'stock' emails, badly written, poor grammar and full of excuses. The company contravenes the Distance Selling Regulations and I have written to Birmingham's Trading Standards to make an official complaint. If any other reviewer has had a similar experience with WAE+ I suggest they do the same so that action has to be taken. Companies such as WAE+ must be brought into line to protect consumers.

After I clicked on a product and wanted to go back to the previous page, the browser became slow. Maybe it is just me.

When goods didn't arrive had to ring several times. I was kept hanging on several times before I could speak to anyone, over an hour in all. When answered told goods not in stock. Already had email telling me in stock and given delivery date. Man on phone less than useless kept disappearing leaving me hanging on. Still didn't get a definitive answer and told I would have to wait another week to get my money back. Absolutely disgusted - what a shambles!!!

Easy to use site with good prices ( my purchase was better than [external link removed], plus free delivery!) . Only difficulty was on registration when I tried to use the dropdown boxes for my address and payment details as they would not work , had to type them in. Otherwise ok.

ok but not sure if this is really a uk co ? ( free delivery designed to get you to pay )?