Building E, Prime Point, Dandy Bank Road, Pensnett Estate, DY6 7TD, Kingswinford, GB
The staff are professional helpful, the installation went to schedule the installers were excellent cleaned up after themselves. We had one issue the engineer came out as booked and repaired the problem in a timely manner we are really happy with the service we have received
The lift has a tiny footprint and the mighty power of allowing us to have two floors instead of one. If you think it’s too expensive, think again.
An excellent product which does not look out of place in our home. It’s very useful not just carrying people. Great after sales service
Excellent installation team who took great care of our home when fitting the lift
Very poor experience with the lift installed today and came back (as per the installer) as faulty and can't work The contractor took the whole money in advance so I don't know if they'll be interested to fix it or I'm left with a piece of metal for many several thousands which is never and not working I don't know how a manufacturer let a product cost tens of thousand of pounds to pass the quality control and come out the factory faulty even before delivery
My elderly parents both have dementia and a live in carer. The lift broke down and there is no one in the area to fix it meaning one parent is upstairs and one downstairs. I have been told it will be this afternoon before an engineer can get here. This is not an emergency breakdown service.
Delayed putting lift in and once it finally got fitted we have 3 months of constant issues the lift is unreliable and is not fit for purpose and have to constantly wait for repairs
Good product but said at time of ordering that my wife who has Parkinsons will need a double lift But now find that rollator wil not fit in Good but just hiccup re rollator I also use a 3 wheeler No way can I get in with wife who needs help Overall a good lift
The service was better than 1st class. It was excellent in every way. We could not be more pleased with everything Stilz applied it’s self to in any way. We would award 6 stars at the very least.
I have a Stiltz Duo, bought almost 2 years ago. Delivery was late and Italian service company not very friendly I am afraid. Installation was in 3 days because the second day nobody showed up. However, I cannot at this time fault the quality of the Stiltz home lift. I just wish the Italian company whom Stiltz has chose to provide service in Italy were more responsive! The rating for the Stiltz only would have been higher if it were not for the service.
Driving very dangerously on M4
Thank you Stiltz for making the lift installation at my Mum and Dad's house so easy. We have experienced excellent customer from your offices and the installation team from start to finish, and afterwards! All questions have been answered promptly, comprehensively, and most importantly, in a supportive manner. It was also greatly appreciated that dates for installation were organised around my parents being away so work could be done in their absence. That week was very busy, but the whole team were punctual, polite, hardworking and considerate. I would highly recommend this company to anyone who is thinking about getting a home lift, nothing has been too much trouble and they really do care about getting things right. The lift is now being put to good use and making a difference to my parents, which is what it is all about.
My 98 year old aunt who lives on her own had a Stiltz lift installed a few months ago. Since the installation she has ben stuck in the lift three times. Just last week she was stuck for one and a half hours between floors. This has been very scary for her and she has lost confidence in the lift which does not seem to be fit for purpose. The company needs to make sure that the lift will not stick. She is concerned that she will get stuck and that nobody will be around to help her.
My elderly relative was trapped for over an hour in her lift, and this isn't the first time it has happened. The lift is just 12 months old and this is unacceptable. Would not recommend these lifts.
They just dont care - no communication and an awful service. Wish I hadn't of pushed for this lift. We were delivered two 600kg pallets of lift out of the blue, without any Stiltz members on hand my husband and I had thousands of pounds worth of lift out in the elements. Called stiltz, they didnt seem bothered. The lift is now water damaged. Waited over a year for installation, then tell us that we should have cleared the room. No communication as to how to prepare for the installation. We then have to pay for the hospital bed to be moved same day, the hoops we had to jump through to get it done. Then... they decide that it is unsafe to do, despite an apparent surveyor attending and not identifying any of these 'issues'. We have been left, our disabled son is struggling emotionally as his bed has since been moved downstairs and we are struggling to settle him over night. We had expected the team to be here this morning, but nothing, rung to find out what was going on, always goes to voicemail, then in the office nothing gets escalated, they dont seem to be bothered the upheaval and effect that it is having on an 8 year old with significant disability and need. At 10am today, a member of their team arrived telling us he had driven from Birmingham to sign off the work - it hasn't even been started! I wrote an email to every email address I had asking for escalation as we have been left. They couldn't even reply! Their silence speaks volumes. Awful service and terrible customer care.
I purchased a Stiltz elevator for my home and for $28,000 in cash, it came with malfunctions and poor installation. The elevator has gotten stuck numerous times and have had to power off the elevator in attempts to get back in an operational mode. The installer was terrible. Even with numerous years of experience, he damaged my floor and did not connect the power outlet in the joists between the basement and first floors. I inquired about this and the company told me that the outlet was not supposed to be mounted. After sending a video, they replied back that the installer did not construct it properly. They said the installer could come back out and reinstall the outlet. I told them "no" and to send someone else to reinstall since this guy took short cuts in an effort to complete the job quickly. Why would I want him to come back out?? No trust here. He also took chunks out of my floor during install. If you have pets, beware that there is a gap all around the floor and my pet has stepped into the gap several times entering the elevator and I'm afraid his paw will get stuck and injure himself. The company had a rep call me about having the same installer come back out to install the outlet properly. His name was Mr. Kitchen. Think about your worst used car salesman pitch. OMG! This guy went on for 20 minutes trying to get me to have the same guy come out who did the install improperly. I told him "no" over and over and over. He kept saying funds were infinite (numerous times) and that would be no problem. I also told Kitchen the wall mounted button are extremely hard to keep depressed. He said, "I know." What?? Never heard back from the company. But the admin person kept emailing me to let her know if the job had been completed. What?? I have to tell corporate that the job has been completed?? They never sent another person out so the outlet just hangs in the drop ceiling. Don't be in a hurry because it takes 30 seconds for the elevator to get from one floor to the other and makes all sorts of noises. I DO NOT recommend Stiltz elevator for your home needs. There are too many others to choose from. You heard it from Trustpilot. Unable to post images. Update June 5, 2024: Owners Response from Google: "I am sorry you feel this way. This project has been completed nearly a year. When I was made aware of the electrical issue in January I called and texted personally to address the issue. You did not return my texts or calls and proceeded to call corporate. I have a two year warranty on parts and labor and am happy to honor that in this situation and any other. You have stated you are unwilling to have myself or anyone from the company in your home. I'm not sure how I can fix something if you won't allow me to. I am a small business and very proud owner. I stand my our work and own up to any mistakes. I'm happy to come by and address the issues. I f you'd like to schedule a time you have my information and I'll leave it again just in case. Shawn. 704-995-7078." My response June 6, 2024: This is what you DO NOT want to see as a response from an owner of a company. Not once did Shawn admit to any mistakes or wrong doing. He went tit-for-tat and can't understand why a consumer would not want him back due to damage and faulty work inside the home and for a $28,000.00 cash purchase. Yes indeed, I called corporate and advised them I DID NOT call Shawn because I did not trust his work. I advised corporate in emails that they could send someone else instead of Shawn but Mr. Kitchen with "infinite money" over and over to be able to provide a different person never came through. Finally, I had enough and decided to write reviews. There you have it. Corporate should no longer support this business due to negligence, poor construction, and leaving a potential life threatening safety hazard. Images available on Google or Yelp reviews (Stiltz of Charlotte and Stiltz of Bethlehem PA)
My elderly parents in law have just had a Stiltz Home lift installed. The lift rises from the rarely used dining room to the likewise rarely used office upstairs. The lift is smart, discreet, and neatly installed and has had a huge and immediate positive effect on their daily lives, effectively converting their house into a 'bungalow'. My mother in law uses a small 3 wheel walking aid and that just fits into the lift, meaning she can push it into the lift with items on the tray or in the trolley bag, and arrive upstairs seconds later and just wheel it out. Both ma in law and the trolley are quite petite! Stiltz were great to deal with, were amendable to our suggestions re precise location, the installers worked hard and with minimal mess. There was a technical glitch the night it was installed and the response from Stiltz was excellent and rapid. Overall, absolutely first rate.
When we need emergency service they do not come for several days. You can talk to them on the phone but that is all! Very expensive when they do you a favor by sending someone. Use a company that has more available technicians!
Excellent quality lift and service. Last night, my lift developed a fault and I was able to get straight through to Stiltz and an engineer - he drove for over two hours through the night to get to us, so that I could get up to bed. The lift was soon fixed and he even fitted around a call from my carer! No worries about it being 'out of hours'. That's what I call first-class support for the disabled. Well done Stiltz!
We had a home visit after which we were contacted by the sales team. Since then we have been bombarded with another 15 calls. I hate to think what the pressure must be like for a vulnerable elderly person being put under this constant pressure. I do not recommend this company due to their hard sell and constant phone calls.
