Company Details

I called SAturday 8th February 2025 at 8am regarding a broken boiler. I explained I have a disabled wife(amputee) and a disabled child. I am over 60. I was told the earliest priority call is Tuesday. Reference 415441347. I am happy to pay someone double time to come out immediately : but the bolier needs a new PCB board. Do you think this is acceptable?

I can't recommend enough Worcester Bosch and their FastTrack Team. We needed an urgent boiler replacement and called the FastTrack Team on a Saturday. The call was handled by Llaurence who was extremely kind, professional and helpful. I chose the install date (three days later - Tuesday) and got a call from a local engineer on Monday as agreed with Laurence and by the end of the following day the work including tests and flushing the system was completed. Many thanks to the Worcester Bosch FastTrack Team and Laurence for their service and help! Vel

I Booked a service and repair over the internet and was quoted £286 for a boiler that is still under warranty. This was surprising as its still within the warranty period. Anyway, the engineer was efficient and honest, and told me that it’s a fairly new boiler and it was working OK, with no issues. The problem was with the water pump and he suggested to get a plumber and gave me a contact number. As he only stayed in the property a maximum of 15 minutes, and did not actually service or repair the boiler, I was expecting a partial refund. They actually charged me £216…. that’s £216 to tell me that I need a plumber. I find this rather excessive as it was no more than a call out and no work was done. No other boiler service charges this much to come out, do nothing and give advice, I would not recommend this group, way to expensive for doing nothing.

We have a WB combi boiler, 6yrs old, suspect it is playing up so tried to phone WB. 2 numbers listed were no longer in use, so reluctantly had to use chat. Twice the chat was terminated prematurely. On 3rd occasion I asked for a contact number which worked. I then managed to speak to someone who asked for boiler serial number, which I provided. Was then told my boiler was not on their system, agent then added it to system and said the 5yr warranty had expired. I explained the boiler was registered at purchase date and that it came with a 10yr guarantee. Having lost patience I hung up. Later found the 10yr guarantee certificate supplied by WB. Absolutely terrible frustrating experience.

Fab boiler that worked well

On Monday 27th January, my old combi packed up leaving me without hot water. Understandably, none of the local heating engineers I contacted wanted to fix a 25 year old obsolete boiler and I was also going to be out of town for a couple of days. Nightmare... Fortunately I found the Worcester Bosch FastTrack scheme on the internet which guided me through the online process of choosing a new boiler and booking a date for installation. I was very pleasantly surprised to able to select online an installation for Friday of the same week. After uploading a few photos of my old boiler I was contacted the next day by the FastTrack team (by phone) who confirmed everything. My new combi was fitted on the Friday by an accredited Worcester Bosch engineer and by the evening I had a shiny new Greenstar 8000+ 32kW running. I paid exactly what I was quoted online and it was a very smooth process.

I received EXCELLENT service from Jack Kilkenny regarding, repairing my Boiler. Jack was Polite, Friendly, Professional and excellent at his job. I could track ETA and Received a phone call from Jack when he was on his way. Many thanks Jack for one of the best services I have received from a Trades person. Job Ref No: 415 433 765

When our boiler failed recently FastTrack team were able to organise a replacement within a couple of days. There was a delay but due to specific installation requirements. The heating engineering company did a full survey the day anfter we contacted FastTrack and identified the problem before the installation, saving a wasted visit. The engineer that fitted the new boiler turned up on time and did an excellent job, was tidy and meticulous. The new boiler is great.

I have a problem with my WB boiler with an error code 202 caused by the CH when it starts up. This can cause a delay by up to 30 minutes. The 202 code is an anti rapid cycle mode. There is nothing on the internet or manual regarding the cause of this error code. I contacted Drayton and they helped me reprogram the thermostat for the oil boiler. However the problem still exists and Drayton couldn't help me, so I tried to contact WB twice using their on line technical help form....alas no reply even after 2 weeks. So if you have a technical problem, don't fill in an on line query form as it goes straight into the junk folder. WB did contact me and informed me of the issue with the boiler. Thank you... Changed from one star to 3 star ...

Great communication. Fast efficient service.

Speedy service

The guy who came to us was very nice and professional and friendly. He fixed the problem as fast as he can

The communication prior to Nick's arrival was good, Nick came as arranged, confirmed the problem, replaced the part/s. Explained the issue to us (and identified a possible onward problem with the shower mixer tap for us to monitor). Tidy job, helpful engineer. Highly recommend.

I have had my boiler for 13 months now and have not had to do anything to it in that time. I have just had it serviced and the Worcester Bosch approved engineer said he had to do nothing other than clean the filter (which is expected). It is reasonably quiet and has worked perfectly for all this time.

We are on our econd Bosch gas boiler, the current onehaving been installed summer 2024. I chose a Bosch Worcester on account of their reliability.

The fitting was done professionally and at my convenience.

With no hot water or central heating due to a broken boiler in freezing January, the Fast Track team swiftly sorted out a replacement. A major commercial rival said they couldn’t come for 10 days and that would be just for an assessment! I’d have ended up with the same boiler but much later. And at a higher price. Fast Track had me sorted in 48 hours. Laurence who handled my request was really helpful and efficient - there was a problem at my end which he quickly sorted out. The appointed gas engineer Jordan from Videtta heating was excellent and a pleasure to have in the home. The boiler was delivered to him and soon up and running. I have straightaway recommended this service to friends with boiler issues. If there was a rating higher than excellent this would be it.

Quick and smooth customer service, installed my new boiler on the next day. The Installer was courteaous and professional, the whole replacement took less than 4 hours.

Excellent ,

Hot water problem. Ashley the young lad who was sent out to sort my hot water problem was brilliant. He went the extra mile to help. He was professional helpful friendly & precise & I would recommend him to anyone Thank you Mrs Austin