Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Good service overall. The only issues I had was Being given a faulty booster plug which was exchanged. A red light appeared on my box a few days after insertion. Apparently something had been set too high.
Internet drops out and runs slow at times
Easy to speak to someone, really friendly customer service team. Quick to resolve when there's a problem!
Good service apart from a cancellation by WightFibre due to illness with Engineer and had to re-arrange dates. Customer service is excellent.
Very helpful if we have any problems
Changed to wight fibre from sky when I moved! The 2 engineers were very perfessional polite you couldn't if asked for better service from start to finish!
Good communication. Installation could have been neater. Router ok.
There was a hiccup (unexplained) to start with during installation, which took a while to resolve. However, once the service was up and running, it proved to be very efficient, and far quicker than the provider we had been with - and much cheaper too! We needed to report a fitting on the outside of the house, a fault which was dealt with immediately: a marvellously cheery lady called on a Sunday after we’d left an email message that day! A couple days later it was sorted out by a visit from an engineer, and we didn’t even need to be in for this to happen. The same lady as before then called to see that the problem had be corrected to our satisfaction - very reassuring! So, a ‘slow start’, but a very impressive service since then. Thus 5/5!
After the initial wait for installation which had teething problems the day came when it was all switched on and the speed was insane...it was 80mbps faster than what we were receiving with Sky's and alot cheaper. I Don't know why we didn't use Wightfibre sooner. The Home plume is very good and informative and keeps you notified. We started off with the 100 package but for an extra £2 we upgraded to the 300 package. Wightfibre will only get better. Made on the Isle of Wight Island engineers Island call centres and Island staff, supporting Island communities...thankyou Wightfibre.
Due to problems with prior roadworks, Wightfibre were unable to install on our original date. We explained that having no internet was causing us severe problems as we are special guardians to a teenager with ADHD and ASD who can be very volatile at times. Wightfibre got special authorisation to dig up our road to rectify the problem and installed broadband shortly after. Thank you Wightfibre
Excellent service, I have had NO problems since starting with Wight Fibre ……
From making the phone call and speaking to customer services to arrange the installation to the installation of the fibre itself, everything was so straightforward. All staff were incredibly helpful. When I have phoned Wightfibre the staff are so helpful and lovely. The actual service is incredible, the speeds are so fast and it is so reliable. I highly recommend Wightfibre.
Very helpful and cheerful staff Quick to resolve issues
Quick instalment, haven’t had any issues with slow internet speed, unlike our old provider. Would recommend.
Excellent service from the getgo and it continues, installation went exceptionally well considering connection was via BT pole 3 gardens away and afersales is 10/10 and very local If you can get Wightfibre then do you won't be disappointed
WightFibre is an excellent company and their product is a pleasure to use and its very fast. All round the service is very good and the company soon fixes any problems one may come across in a very professional manner.
I ordered WightFibre's 900Mbps service and engineers were at my house to do the install without much of a wait. They were very informative and courteous. The speed is truly amazing and great value for money.
Good speed and good also to have customer services in the UK and even better that it’s on the Island. There was a fault with the optical cable but this was sorted out the same day. Workmen actually arrived at our house before I could get home to meet them. That’s prompt service. Only slight disappointment is that, after signing up in December, we received an email on 1st April telling us there was going to be a price increase the following month. That seems a little soon after signing up. But the service is good, very good, and we’re really pleased with it.
From ordering online, to fitting and the wifi connection we’ve had, can’t fault Wight Fibre, cheaper and faster than my last supplier.
EVERYTHING FROM ORDERING TO COMPLETION WAS AS REQUESTED
