Communications House, 56 Love Ln, PO31 7EU, Cowes, GB
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Good, prompt service setting up, great communication! Great WiFi
I’ve phoned customer service once - had immediate help. So very happy Plus the broadband is brilliant in that it reaches all over the house whereas my previous provider couldn’t.
Good service, good performance and easy and efficient installation
No landline took over 2 weeks to resolvw
Reliable and efficient installation. Excellent service with rated speeds.
Fast reliable broadband.
Instalation was ok. Not where we wanted it. Seemed the guys wanted an early finish and were looking for excuses not to install on the day. Service is generally good but does drop out periodically and wifi doesnt reach the kitchen in a 1 bed flat.
Our service is awful
We’ve had a few days where the Wi-Fi isn’t working
Faultless installation by wight fibre and easy to set up. Also £5 pm reduction for 1 year.
Great product. Installation was problematic but everything is working well
Installed really quickly and have had no problems since installation. I’m glad there’s a local call centre if there was any problems. The only thing I didn’t like was after signing up for a contract within a month the monthly payments went up I do understand things increase but I was expecting that to be a yearly thing.
It is easy to speak to someone on the phone. There was a follow up call after the installation to check we were happy. Communication is very good unlike our previous broadband supplier.
From the first phone call I made .. I was treated as a human being .. everything was explained to me over the phone .. and when it was installed the lads were polite respectful and explained everything in great detail and they didn't leave till it was all working and I understood it all being older generation its not so easy to grasp things straight away . Thank you .
Great to speak to a person who sorted the problem in minutes. Great
Internet quite erratic connection, excellent download/ upload speed.
The plumes seem ok in certain areas but signal to outside summer house is weak also buffering occurs on some TV programs
Although we had a couple of teething problems, I called your service number, on a SUNDAY, and got an answer right back with the promise of a technician, who showed up that day. I was impressed with the service.
All fine, so much faster than I had previously. One small hic-up with access to your 'Plume'
Even though delayed gave an excellent service could not fault the whole wight fibre team ! Very happy
