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The system told me my voucher had expired earlier than a previous confirmation e-mail. Quickly resolved with the customer service team, with no fuss. Thank you so much!

Nat very kindly assisted me in extending my voucher due to family reasons. They replied quickly and efficiently and was very understanding with the whole issue. They even extended it longer than needed and make the process super easy.

Excellent and compassionate customer service. However, it remains to be seen whether my husband and I ever actually manage to get up in the balloon (4-5 attempts booked and cancelled on the day so far. The weather has to be completely perfect, with absolutely wind, in order to fly)

I had a query about booking a balloon flight. My email was responded to quickly and fully answered my query. I cannot fault the service given.

Lynn was incredibly helpful and answered all of my questions. Great customer service!

I was bought a virgin balloon flight as a birthday present. Unfortunately the first year passed without me taking the fight due ill health. I emailed customer services asking whether I could have a refund on the experience as I wasn't able to use it and they went out of their way to try and help me and eventually offered me a virgin gift card so that I can use it on something suitable for me I with my condition, Thank You

I’ve had the most wonderful service from Natalie Wells. I had an initial query which was resolved quickly. Having made the initial purchase I also needed to reorder a second voucher. Natalie was quick to help again and ensured I had both vouchers. Amazing customer service and extremely happy to be able to gift these vouchers to family members.

My special birthday voucher ran out and I was distraught. It has been on my bucket list always for a hot air balloon ride ….but due to work commitments and childcare and family issues with looking after my grandad I just haven’t had the time to book - I also got the expiry date incorrect as we have had to rebook twice already due to weather. We once nearly got into the balloon but the weather changed and we had to leave. I was in tears writing an email to ask if there was any way I could have extra time - fully expecting the answer to be no and I was embarrassed asking - but within 5 mins I was given 3/12 grace by Lynn - AMAZING !!!! Thanks so so much

Lovely attitude, understanding, professional and helpful

Lynn was amazingly helpful. She has managed to extend our vouchers due to my pregnancy and it’s really taken a weight off my mind. Such a quick reply and it wasn’t even questioned. Great customer service!

Multiple flights cancelled over the last 3 years. We have tried different times of year and day and still not getting anywhere. It was booked as a wedding gift for us but now seems that the BIL's have wasted money on something that won't happen as flights are either none existent or get cancelled day of

I used auto fill on my purchase, which meant that Virgin were unable to send me my tickets. When I realise that it had been a while since buying then and that I hadn't received then, I emailed and the problem was rectified straight away. Thank you so much. I now have the tickets in time and they are on the Christmas tree. Kind regards Julie Bardoe

Query was dealt with quickly and efficiently.

Lynn was very helpful when I had a query when the baloon in a box I had ordered would be received.

I recently needed to change my vouchers and received excellent support from Lynn. Her attentive and professional service made the process seamless and stress-free. Thanks to her assistance, I’m looking forward to rebooking another experience soon. Overall, I’m very impressed with the great service!

Emailed with a query, before office hours, Lynn replied promptly, resolved & even did one better! Super service 😊

Great customer services by Lynn and quick reply, all the issue has been resolved and I am very happy with the service she provided

Good website to make informed choices and make the process of purchasing balloon flight tickets straightforward. Helpful after sales advice.

What a truly wonderful day. The early start was well worth it. To be in the sky so early with the sun rising and the clarity of views mesmerising. The attention to details and safety were excellent

I had a back injury and my balloon flight vouchers expired while I was recovering. Virgin had no obligation whatsoever to extend the dates on the vouchers, but they did so without hesitation. Excellent and considerate service.