Company Details

Like others have shared below, I have been attempting to reach this company to re-book my flight (which has since passed) for 5 weeks now. Not a single return email or phone call. I'm sorry but a lot of people are overwhelmed due to the corona virus. If your current staff can't handle all the emails and phone calls, hire additional help. To solicit yourself as a professional agency for travel and then offer NO customer service whatsoever when times are dire for a lot of people just disgusts me. I will NEVER use this company again. I'm sorry I did.

During this period, Vayama confirmed a change in the flight schedule without my approval. Their online booking has also removed the option to cancel, despite their advice for cancelling the flight to do so through their website. Additionally, their email service doesn't respond to emails and appears to be out of action. There customer service lines are also not functioning or advise you through a pre-recorded loop to check out their website, which has disabled the ability to cancel. While it is understandable the difficulties they face during this particular crisis, the lack of communication is appalling. To not have any point of contact is very poor business practice，as paying customers we should think about launching joint legal action.

I would give minus 100 (-100) star if I have any option available for that. Worst company ever I dealt with. Zero customer service. I booked tickets worth $3000. My flights are in next two weeks. I emailed Vayama more than 100 times but haven't heard back yet. Very frustrated with their unprofessional behavior and service. This company stole my money. I contacted Vayama's CEO (John Mangelaars) on linked in but same like his representative haven't head back yet. I would suggest to everyone to contact him on linked in. I hope he feels the heat of customers frustrations. Also, I would suggest to leave your experience review on google(search for Vayama San Jose) so the other people would be aware of this fraud company. And lastly I would also suggest to everyone to submit your complain @Better Business Bureau.

Por medio del presente correo notificó a ustedes sobre el cobro que hicieron a mi persona Diego Mauricio Beltran Lopez identificado con CC1032389367 de Bogotá, a mi tarjeta de crédito MasterCard Del banco Scotiabank sin que se emitieran los tiquetes de viaje con Destino La Paz - Bogotá con fecha de compra 15 de marzo de 2020 para poder viajar el 18 de marzo de 2020 a la pasajera Angie Angélica Hoyos. El día previo al vuelo 17 de marzo se fué a hacer el check in a través de LAN con el código de reserva ZSNPGS sin éxito. Supuestamente nunca entró el pago y por eso no emitieron los tiquetes, llamé el mismo día 17 de marzo para corroborar esta situación y en la llamada con ustedes me confirmaron que no se generó el tiquete " DOBLE ERROR", POR NO PAGO. .... Mi novia no pudo viajar, no pudo salir de Bolivia, le toca quedarse quien sabe cuántos días allá, gastando dinero, quedarse sola por el tema del Covid-19. Un ERROR de ustedes, y encima me generaron el cobro del tiquete !!!!. Solicito de manera inmediata la devolución de mi dinero. Es una falta de respeto. Llamé para programar nuevamente el vuelo para el miércoles y tampoco me tenían la reserva !!!! Sobrevendieron el vuelo y la única opción era viajar otra fecha y con una tarifa mucho más costosa de la que ya previamente había pagado. La transacción se refleja como VAYAMA COLOMBIA por un valor de 1.898.546 COP, el banco ya me está generando el pago, automáticamente se hizo a 1 couta. Necesitamos apoyo de la superintendencia de Industria y Comercio, como permiten que empresas como VAYAMA operen en Colombia.

Avoid booking on their website. During the COVID-19 crisis, they are not reachable by phone and they don't answer the emails. I've been waiting for 3 weeks now for a reply, I sent another two days ago, still no answer nor assistance whatsoever. And our flight that is within 2 days!! Book directly on the website of the carrier even if it costs like 20 or 50 dollars more. At least you'll be helped if there is any other crisis. Or on Frontier airlines, they were helpful and reachable by phone!

Same as the others. RT flight to Tokyo on Singapore Air cancelled, no word from Vayama. Cant get a hold of anyone, looks like they skipped town like the bandits they are. Had i booked through SA (so they say) I would have been fully refunded. If/when the lawsuits get organized, sign me up.

Vayama has been incredibly unresponsive during this time and is not taking any calls and any emails. I have been trying to contact them for a month. They have not responded and they are the only ones that can cancel my flight or even give me a refund. I have had it with the headaches of trying to contact this travel agent and will not be purchasing from Vayama, or in fact any travel agent anymore.

As many others have stated, I had a flight booked with them this month, but due to the corona virus had to cancel the flight. After weeks of trying to get hold of them, I was eventually put through to their call center in India. The customer service operator was very rude and unhelpful. She stated advice which was wrong, and when I followed up with the airline, they stated that they would refund the money, but are waiting on Vayama to request the refund. During this period, Vayama confirmed a change in the flight schedule without my approval. Their online booking has also removed the option to cancel, despite their advice for cancelling the flight to do so through their website. Additionally, their email service doesn't respond to emails and appears to be out of action. There customer service lines are also not functioning or advise you through a pre-recorded loop to check out their website, which has disabled the ability to cancel. While it is understandable the difficulties they face during this particular crisis, the lack of communication is appalling. To not have any point of contact is very poor business practice. I agree with what others have stated, that if they continue to be obtuse towards customers affected, as paying customers we should think about launching joint legal action.

Zero Stars. This company is a theft. Much like many other reviewers I booked a flight in February then due to COVID-19 restrictions this flight will be cancelled. When I try to contact vayama.com customer service there is NO phone number. When I try to do it on line the link "change/cancel" doesn't exist. When I try to send an email the website loops me back to the FAQ advising me to the "change/cancel" link that doesn't exist. How can we complain? Better Business Bureau? These practices are illegal and can not go on without action!!!

As with other reviews - flights cancelled, Vayama has turned off their phones, doesn't answer emails and is not communicating about refunds. Will never book with them or through Kayak again.

DO NOT BUY any tickets from Vayama! You rather pay the $50-$100 extra and buy it directly from the airlines. Due to coronavirus, my emirates flight was cancelled. When I called Emirates, they said since it is purchased from Vayama, the refund will come from them, not Emirates. However, Emirates already refunded all their customers due to flight cancellation. Its been 45 days, and I haven't heard a word from Vayama. They WILL NOT answer any phone calls or respond to email requests. I am here losing 2.5K for my flight to Dubai. Extremely unprofessional and probably the worst airline ticket service out there. They wrote on the website "Due to Coronavirus, there is extremely pressure put on us... It can take long time to get an update". It's hilarious, as a heatlhcare provider and Doctor myself, I'm treating patients each day with Covid. I disagree that the "pressure" from Covid could be even 1% close to the pressure me and other healthcare providers are facing. I don't even care of the refund, i am just surprised how negligent they could b. Thousands of other passengers are also frustrated. I can't believe people would actually give them business after this.M 5

I have called and emailed them multiple times and no response from them. Flight got cancelled and airline would’ve refunded my money only if I’d bought directly through them. According to the airline the money is there but it’s up to Vayama whether they will refund it or keep it. What do you all think they will do with our unused tickets’ money? Exactly. As of right now, zero hopes.

0 stars! I’ve been waiting for 5 weeks for them to respond to my emails regarding a refund for a flight cancelled. Emailed them 5 times with no response. PATHETIC.

My flights were cancelled and I have not been able to reach Vayama. I have emailed them 3 times and have not heard back. It would be nice if they sent an email saying when to expect a refund. The worst part is that the airline advised me that the refund would have to come from Vayama and that it would need to happen before April 30th which is only 13 days away.

They offering me a package (premium) to be able to cancel my flight and get my money and when I try to cancel my flight guess what no answers and what I got was my money stoled so horrible how can you do this now in this Pandemic that we despert to get back home and safe

Ok folks, so I am bumping up my rating since I have finally got my full refund after a lot of mail chains exchanged. But more than vayama, I am thankful to SkyScanner since they were the ones who stood on my behalf to get back my refund. ................................................................. I had booked three tickets to India for $3000; which was scheduled for March 26. Unfortunately due to the pandemic the flight was cancelled by airlines. I am aware that Qatar airlines has a full refund policy for cancelled flights and I am entitled to get my money back. However I have already written 6-7 mails to them and I am yet to receive a single reply back. No update so far on my refund. Not even a formal email to let know that my refunds will be processed. This is outrageous and absolutely unacceptable.

0 stars!!!! absolutely the worst company to try and get a refund or even contact. 5 days of multiple times a day attempt's to contact them in any and all forms. Decided to contest/dispute cc payment w/cc company. Seems to be the only way to communicate w/them.

Honestly the same things everyone else said. My flight was canceled and I have been trying to reach them to process my refund, and I haven’t heard anything back. There is no option on the website to cancel either. Literally the worst experience and poor customer service. I am never booking through them again

I booked a flight earlier this month which was canceled two days later by the airline. A friend who booked the same flight through a different company received his refund a few days later. I waited a few more days, then reached out to Vayama (who is only doing email support). I received a standard email to not worry about it, they would take care of the refund if the flight is canceled, and I could confirm this on their site. Well the site still shows the flight is active, so clearly they are not updating things though this happened nearly two weeks ago now. I still have $1000 charge sitting on my credit card that I'll be paying interest on until Vayama decides that someone wants to do something about it.

Easy to book and pay. Good communication.