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They are the worst, I want to cancel my flights to Vietnam cause of covid 19 but they want to charge me 300 per each ticket. Last year I had to cancel one to Vietnam and they charged me 200 suddenly now it’s 300! They’re from India and very unprofessional! Stay away from them!!!

I have booked with Vayama in the past and it was fine, but there was no global pandemic ruining lives. As a university student who loves to travel, I can't pass up a good deal, so we booked a celebratory graduation trip to Hungary for a couple of weeks. We decided it would be best to begin the cancelation process toward the end of March amid all of the shutdowns, though it was before many countries had decided to close borders. As of now, my flight was scheduled for tomorrow and has been completely canceled for weeks, though Vayama has done absolutely nothing to contact me about the flight cancelations or other steps that can be taken. Honestly, I would be very open to rescheduling the trip as well, but there has been zero contact from them so what am I to do?? This is the worst customer service I have ever dealt with.

My flight was canceled because of covid 19.no one contact me ?I called and no answers many many times ??I will never book a ticket with this no name Voyama !!!! and I will never recommend it to anyone ???

I bought insurance for airline that apparently does not honour cancellations. They moved my flight to a different date without permission. Their phone line is unplugged. Never again.

Ya más de un mes y no dan información del retorno del dinero pero para cobrar si fue instantáneo que mal dejan mucho que desear

Me cancelaron el vuelo y no me regresaron mi dinero. Cero atención.

Hi anybody booked a flight via the following agent called Vayama ??. My return flight on April 26th with Philippine airlines Davao-Manila-London was cancelled,I was emailed by both the agent and PAL they said in the present situation free date change or travel fund. I sent emails to the agent requesting June flight,they have not replied to any of my emails so I contacted PAL and they will said only changes can be made via the agent. Tonight I went back onto the agents website and clicked on manage my booking put in the booking ref numbers and all I got back was no booking. Has anyone else had dealing with this agent Vayama and not responding to emails ???? I’m now stuck in philippines 🥵🥵🥵

my filght waz cancelled on march 15 due to covid n vayama send me mail that the flight is cancelled and they will send the refund when airlines will process the refund meanwhile they say do not contact them coz its pandemic n everybody flight is cancelled only they ll process when its done but how long????....Its may 6 still haven't got my money back nor even mail informing me when I will get my money back.....this is so disgusting how could they hold our money for 2 months...my credit card is charging me interest fee evry month....they do not repsond when we call them also.....how unprofessional is that???we all understand the situation but they r holding money like it will nevr return.....plzz dnt buy tickets from vayama....u will regret

terrible no answer.

Tengo 4 pasajeros parados en Alemania sin poder regresar a Chile y Vayama no se hace responsable. Vayama dice que ellos devolverán el dinero una vez que la línea aerea le restituye el valor de los pasajes y que eso puede demorar 3 meses. No dan más alternativas y no responden a las consultas.

Obviously, I was also scammed and thus here on this website. Rather than whining about it, let's do something. Let us start a campaign to bombard them with calls, emails, and also legal notices. Here are some contact info Chief Executive John Mangelaars Chief Executive Officer Travix Nederland B.V Piet Heinkade 55 NL-1019, GM Amsterdam Netherlands +31 (0)20 702 7200 jmangelaars[at]travix.com Primary Contact Roel Heyn Customer Relations Manager 333 W Santa Clara Street Suite 800 San Jose, CA 95113 rheyn[at]travix.com Secondary Contact Mirjam van den Berg Vice President Customer Operations Travix Nederland B.V Piet Heinkade 55 NL-1019 GM , Amsterdam Netherlands +31 (0)20 702 7200 mvandenberg[at]travix.com

They didn’t contact me about my flight or how I will get my refund if there was no flight available. Worst ever. Other airline contacted me and we discussed how I will get my refund. They didn’t!!!!

Hallo ! I made a reservation through this site for 2 airline tickets with MEA AIRLINES ATH-DOHA-ATH I paid them through PayPal and rheu sent me the tickets . Finally due to coronovirus the flight was cancelled . I was informed directly through the MEA AIRLINES where they sent me an announcement that my flight was cancelled. I tried to contact vayama.com about the possibility of a refund or a voucher. Believe me I have sent them more than 5 messages through their website but I received no reply and I can contacted them through phone more than 100 times but nobody answers the phone . They just have a voice machine telling them that employees are working by their home and to send them a message . Afterwards I tried Di Contact MEA AIRLINES . I found the representative and they told me that since I have made the reservation through vayama.com I should contact them and ask for a refund or a voucher . In other words vayama has to contact mea airlines to ask for a refund , mea will send the refund to vayama and afterwards vayama to me ! The point is that their behavior is really unprofessional and nobody has been found ! Therefore I just made a dispute since almost two months have passed and I have received no answer ! Really bad experience ! I will never never cooperate with them again

Vayama will not return any email messages over the last 7 weeks. We have two ticket (totalling $1000) that they will not refund, despite the airlines confirming to me that the flights were cancelled and full refunds due. They have turned off their telephone lines and are impossible to contact. Theives!

Stay away from Vayama. I booked a flight from them, it got cancelled due to covid-19. They keep ignoring my email and phone calls they never give me the refund. They just stole my money. No worth buying ticket from them.

Pretty much in the same boat as most of the people bothered to write a review. Cancelled a flight in December, was issued a refund and waited for the money to hit my account ever since. The last email I got from them was them passing the ball to my bank, telling me that basically, it's my bank that depends on my bank on when I'll receive my money. It just happens that I got all the other refunds in a matter of days; it's only their refund I am not getting.... hmmm!

I purchased a ticket through Vayama.com and I world caution against that. I pray they go bankrupt in the current environment so other travelers will not have to endure the abuse and disregard that they dealt to me. When I tried to cancel within 24 hours due to an unexpected to physical injury that prevented my travel, the representative laughed at me. She explained that I would still be responsible in hundreds of dollars of change fees, and despite agreeing to that awful deal. the company ended up charging me the full price of my ticket.

I need a refund! It has been two months since they did not respond or act to solve the problem. This is fraud! This is a fxxx website! I need my refund and money! When can I receive my money

After 3/26, I contacted Skyscanner, the website where I found Vayama. The customer service at Skyscanner had been super helpful. They contacted Vayama on my behalf. In a few days, Vayama emailed me and confirmed that they would contact the airline to facilitate the refund. I finally received the refund couple days ago. I now give Vayama 2 stars instead of 1 because they did process my refund. But honestly, if it's not because of Skyscanner, I wouldn't be getting any attention from Vayama. I also won't be a Vayama returning customer. I am only grateful for Skyscanner's excellent customer service.

Paid for seat allocations for long haul flights. Airline had no record so got put in the back of the plane in center seats.But the money for the seats came out of my account directly to Vayama. That won't give me a refund. Scammers.