735 Progress Ave., M1H 2W7, Toronto, CA
We really enjoyed meeting John. He was very helpful, showed us several Bunkie options and prepared a design for the Bala Bunkie that included our choices for windows and door. Our family(ies) all came to the shop and checked it out with John's guidance.
I purchased a Victorian Cedar Gazebo from Summerwood Products approximately 20 years ago and have enjoyed it over the years and expect to have many more years. The gazebo still looks great to this day and I have had many compliments. I have received excellent customer service over the years with John Hickey (Senior Designer) who is always accommodating to my special requests. John and his dog greet their customers in the showroom. This provides a very friendly and comfortable atmosphere. It's always been a pleasure to deal with Summerwood Products personnel and especially John. I highly recommend the company for their high quality products and friendly staff who are always willing to help the customer. I would look no further for the product you are looking for. A solid 5 Star company. Thank you, Marie Bowman A very satisfied customer
I've ordered two buildings from this company. Worth the money. Beautiful. I had an issue with an incompetent carpenter onsite and had to completely redo one of the cedar roofs. Customer service was attentive and very helpful, replacement shingles were less expensive reordering through the company and arrived quickly
I bought and assembled a 14x24 Annex garage that Summerwood customized for me. It went together seamlessly and the design, shipping and technical support was the best you could imagine. Precise execution, fantastic quality, and an overall genuinely great experience. AND they are RUSH fans :)
I bought a 9x9 Urban Studio from summerwood earlier this year to use as an office. The whole process from start to finish has been 5 stars. Design, shipping, communications, install and finished product have all surpassed expectations. The level of customization is unmatched and the quality of the support + finished product has been flawless - Many thanks to the whole team at Summerwood for an outstanding customer experience.
Though my husband and I had dropped by multiple times before, we got to know Summerwood better this time. On a personal level, John fully grasped our requirements and then suggested options that aligned with our needs and budget.
Summerwood was a pleasure to work with from the design phase right down to installation. My husband found this company on the internet after doing some research. We had an idea of what we wanted and Summerwood brought our idea to life using the Verana Model. We customized some of the pieces. When someone enters our backyard, our cabana is now a feature piece that everyone comments on. The install process was also smooth. The timeline was accurate, the workers were efficient and clean. The craftmanship and quality is unbelievable. We highly recommend Summerwood Products to make your dreams come true.
Ross met me on a weekend which made it easier for me as I did not need to take time off work. He was able to answer all my questions and confirmed that the additional materials for my building permit would be provided by Summerwood. Thank you !
We bought our Summerwood shed in the 1990s--it was the first thing that we purchased over the Internet. We have been delighted with it ever since. It has held up extremely well and consistently draws compliments (I think we have helped sell three Summerwood sheds to folks who visited our backyard). We are replacing the window boxes (they can't last forever), but the main structure is still in great condition. Service then and now is outstanding. We highly recommend this company and their products.
Summerwood is a great company to work with. Our kit was delivered to our job site. The included build instructions were a little generic for our kit, but when we called the office they were extremely helpful and were able to walk our foreman through the entire build. Our client is very happy with her Sanara pool cabana.
The original customer service rep had very little experience and was hard to reach. He even gave me the wrong square footage for stone I was ordering myself. This was a huge mistake. I think he was off by 500 square ft. Luckily Anthony Saint was available when the other guy was off. Anthony straightened everything out and things went pretty smooth the rest of the fabrication process. As far as delivery, I was awakened at 8:00 am to a semi truck driver who couldn’t get down my street. It was raining and he wanted us to unload it half a block away. He wanted us to take the shed off at the gate and walk it to my house. We never got a call from them to schedule the shipment and the delivery company couldn’t get the semi to our house. They made it my problem, all day. They called all day. Instead of working with summerwood directly logistics and the trucking company both called me to figure out what to do. All they would have had to do is contact a local mover, logistics local company. I finally found a local company myself, after hours of stress and crying. I found someone who would pick up the shipment, take it apart and deliver it. I am so disappointed that they put this on me. I in no way know anything about shipment logistics or how to unload 3,000 pound shipment. However the quality of the shed, so far is excellent. Again very disappointed in this process but thankful a few people knew what customer service was. Thanks to Anthony Saint with Summerwood and a local company called Nevis shipping, I got my shed and it’s looking darling as it’s being built.
The whole experience was positive except that I had a little trouble with the online design system that led me to have some uncertainty about what I was ordering. All my questions were answered once humans were involved. I was a little surprised at how quickly a 50% deposit was required. Aside from that, everything else has been positive so far.
Summerwood knocked this one out of the park. 11' Catalina (pre-cut) went together flawlessly. Customer service was top notch. John and Anthony were very helpful answering all of my questions during the design, and accommodating several design changes along the way. Ray's support during the build was incredible. One of the guys helping me couldn't believe how quick he responded to an email and took a phone call on a Saturday night about a question with the roof. Design, delivery and build were seamless. Looking forward to my next Summerwood structure. Thanks!!!
I'll caveat that our Palmerston was built during the peak supply chain issues, when materials and labour were both difficult to secure. Summerwood did the best job they could given the challenging circumstances, with a focus on customer service.
Staff were helpful on every step of the process!
Our prefabricated 14' Monterey gazebo was delivered from their factory to our home in the Northern burbs of Chicago in February 1994. It was erected that May and after 30 years it has weathered every season since. Only the cedar shakes have been replaced. The Canadian Western Red Cedar construction shows no sign of deterioration. You can always tell the measure of a company by the after sale support. Summerwood has continued to support our needs for 30 years and counting. Thanks to the entire Summerwood team. Much appreciated. Rob M.
Summerwood provided design options for shell and recommended concrete contractor. Interior contractor provided spray foam insulation and interior design, radiant floor heating. After 1 year, I am very satisfied. And much happier in my backyard office, than working in my basement. I have worked outside every business day for the last year. Our Order ID was 58029. I highly recommend Summerwood.
I remember when my brother and sister in law first got their summerwood building,we thought it was very impressive.We liked the look of it and the quality of the materials.So we finally picked a design that worked for us and approached summerwood.They we’re able to guide us through the whole process of design and the different options available to us,for example precut or pre assembled.We chose the pre assembled option so that we could construct it ourselves,it took two of us to do it but was manageable.The one thing that stands out most is the quality of all the materials and the instructions that came with it.I think they build their products with the best materials possible,and when I had a couple of questions about the assembly they had the answers right away.I’m sure our shed will be around for many years and it’s a bonus that it’s lovely to look at.I wouldn’t hesitate to purchase another one if I had to in the future.
I ordered a Summerwood shed/building back in 2002 and it still looks fantastic! Great quality that LASTS. (the date of experience didn't give me the option to fill in 2002 😄)
We would like to commend Summerwood on • the high quality and proper sizing of all the construction materials, • the excellent and detailed instructions, and • the quick responses to all our questions by telephone or email, even after business hours. The bunkie parts are packaged on two pallets, which does not allow to keep them sorted from top to bottom in sequence necessary for building the bunkie. Therefore, frequent reshuffling of parts is necessary, especially if the construction takes a longer time and the wood has to be protected from weather. The bunkie comes with a detailed and extensive parts list, and it would be very helpful and save much time if all parts would be numbered and referenced in the list. It would also be helpful to provide instructions specific to the individual bunkie only, and not an additional generic set, since the information in both is sometimes conflicting.