Company Details

New customer and the onboarding process has been some of the worst I have ever been through in my 20 plus years. Disorganized and we were giving an engineer not in our time zone that mad things very difficult. Also, the fact that we had to use google docs and it's not something we use.

I got charged 600+ dollars. I want to cancel that immediately. Your service is extremely bad. I’ve had it for many months now. Till now individual extension numbers could not be set up. While trying to call the US most of the numbers are unavailable because your number is shown as spam. I want to cancel it immediately.

professional

Not provide clear Information about the text message. terrible service whenever I talk to the support helpline give me a different reason not give me clear and information I will not recommend this service

Helpful customer service. Doing well.

Our experience with RingCentral has been nothing short of a nightmare. From hidden fees to poor customer service, this company has demonstrated a complete lack of integrity and professionalism. Here’s a breakdown of the key issues we faced: 1. Hidden Fees and Abusive Charges What began as a $700/month agreement quickly spiraled out of control. Without any authorization or explanation, our bill increased by 300%. Attempts to get clarity were met with vague responses and no accountability. 2. Forced Auto-Renewal RingCentral employs a predatory practice of forcing auto-renewals. When we decided not to continue our business with them, we were slapped with an outrageous $9,000 fee. This is not only unethical but feels like extortion. 3. Poor Customer Service Their customer service is one of the worst we’ve encountered. Every issue we raised was either ignored or met with excuses. Not once did they provide a satisfactory resolution to our concerns. 4. No Resolution to Billing Issues We were left with no choice but to change our credit card information to stop them from making unauthorized charges. Even this drastic measure was necessitated by their inability or unwillingness to address the situation. Conclusion: We cannot recommend RingCentral to anyone. Their hidden fees, abusive billing practices, and unresponsive customer service make them a company to avoid at all costs. For a service that started at $700/month to escalate into a $9,000 fee for leaving—this is not how reputable businesses operate. If you’re considering RingCentral, save yourself the headache and look elsewhere.

RingCentral is reliable and easy to use.

Forced contract, very difficult to change the voicemail.

The overall value was not worth it compared to other providers. I also have to mention that a big factor of our decision was because we were very dissatisfied with our Account Sales Executive. He speaks over me, lacks professional courtesy of listening first before talking - bordering on being condescending and bombarding with information.

They deliver what they say they will consistently. I have yet to have a problem with the service and after shopping around their costs are very reasonable.

The VERY FEW and very BASIC features I use are difficult to access reliably. IF I can get phone help, the reps are always say, "oh, no problem. Just do this, then this, then this, then this, etc." It's always complicated.

1) The text billing is confusing. I will get messages indicating I'm overusing my allowance, something happens, and I keep texting. Asked for an explanation of how to do this better and was given a confusing explanation on the phone. 2) You increased the cost after a short time. 3) Your call logs are on a delay. I will click on "Calls" under the phone feature, and it will show MY phone number instead of the person who called me. I usually have to wait a few minutes so I can see the actual # that called me.

Nothing to complain about

The quality of the connection has been very bad whether we're on cell or laptop or desktop. We're still not properly set up for SMS.

Issues with SMS registration

The service is fine, I've been using it for years. But I have been trying to cancel for 3 weeks and they are giving me a total runaround. Spending an hour on hold, calling back well outside of business hours, and closing "support tickets" as resolved when the support ticket is literally just begging them to cancel. Absolute SCUM of a cancellation practice and you should stay away from them at all costs.

The staff was very helpful. I am technically challenged and required more assistance than most customers do.

Horrible for many reasons: - poor customer service: Based in Phillipines and staff cannot speak English, and they are very rude with the rudimentary English they speak - lack of transparency: they charge you for calling credits (automatically), when your contract and plan says you have unlimited calls. This is their major scam. - poor connection: they experience down times more than once per day and never seem to take care of their malfunctioning I would not advise anyone to use them. I will be reporting them to the BBB and CFPB. Hopefully, they get sanctioned and are closed for good.

Efficient integration of office business/ communication.

Ringcentral tries to innovate, however they are unable to maintain some really basic services such as SMS. Customer service is horrible and SLAs are not followed. STAY AWAY !!!