Company Details

My wife has used this throughout her job and thought it might be useful as we get her business up and running. Turns out, it's a piece of garbage. She needed to transfer her number from another service which started out as doable and then for some unknown technical reason could not be. Then trying to call and get it cancelled with the phone just continuously hanging up or having a interface which doesn't allow me to input the correct phone number to bring up my wife's account records. What a piece of garbage. Save your money and use something else.

The only reason we use RingCentral is for its one-click call recording feature. Beyond that, the service falls short in numerous ways—too many to list— but just a few quick ones: Customer service is a ZERO. RingCentral is expensive. Very difficult to get them to set up text ability for your company. You cannot choose to block all international calls and you are charged for them when a spammer calls your toll-free number. If your business doesn’t require the ability to easily record conversations, I strongly recommend exploring other options.

My dedicated account rep never helps, she sets appointments and either doesn’t show or is late. She doesn’t explain anything and can’t help with anything. I plan to cancel service as soon as my contract is up in July.

Ever since the update my calls keep getting dropped. When ever I get a call it hangs up on the caller. I’m not sure why this issue has not been solved.

Calls don’t work

They make it impossible to cancel. You cannot cancel on the website, when you try to call they will put you on hold continuously until you give up. They wont respond to any cancellation emails or case creations. I wasnt even on any contract. It was only until I threatened to take it legally that they decided to respond. Very scammy, will never advise or use them again.

Stay away from this scammers they will charge you for phone numbers that are not active and their support department is in the philipins and they can not speak proper english

Cary is always quick to answer the phone and help me out! Thank you!

Was on their website and filled a form for more information. Decided we weren’t a good match. RingCentral kept calling me for over 2 weeks, often 3 times per day. Everg time, they used a different phone number. From that moment onwards, I was certain that I didn’t want anything to do with them.

They are the worst telecommunication that you can possibly choose if you do not have any other choice. Just this morning, they change my assigned phone number to a different number without any notification. Feel very disrespectful as being a loyal customer to this company. When I called them to find out what the situation was, they told me they can not find anything that relates to the previous assigned number... I think it is time to replace this company with a better one. They charge extra fee for messages and calls and all other features. Their work review process is very very slow and possibly need the help of efficiency department from the new government. Update: After spent hours in the afternoon looking for the assigned account manager, I was able to get a hold of the account manager and he was able to expedite this situation and restore one of the phone number that was originally assigned to me. However, there is another phone number that they did not restore yet and hopefully they can restore within the next 24 hours. Also, I am still waiting on TCR registration review, which I personally think it takes too long to process and they shut off the outbound message function. With that being said, it creates inconvenience to business operation and customers. Hopefully, they can speed up the review process. Update: Ring Central creates complexity to TCR brand and TCR registration. A simple registration takes weeks and weeks to review and after correction another weeks and weeks of my time. Step 1 is TCR brand, step 2 is TCR registration and it does not allow me to complete step 2 if step 1 is still in reviewing process which I understood. Here is the worst part. Initially, Ring Central asked me to add a website on TCR brand and I did and they took forever to review and later I found out they took off the information that was already on there and they did not help me add the website that I asked for. I feel like I will never get this TCR registration completed. This company definitely needs some help with efficiency on solving issues.

Generally speaking Ring Central has been a strong fit for our business although some work is needed to shorten the time it takes for calls to appear on the app.

Hey .. i wanna buy ring central if anyone selling ring central just contact me on my email.. jandreson39atgmail.com

Love the service. Reliable and dependable.

Disconnected and no follow up

unable to use fax feature

Impossible to get a hold of customer service when voip or phone won’t work. Numbers don’t go through.

Disappointed with overall functionality and with configuration interface and steps/guides.

Extremely Disappointed with RingCentral - Terrible Customer Service and Inflexible Policies Review: I recently had the misfortune of dealing with RingCentral's customer service after needing to close my business. It was by far the WORST experience I have ever had with any service provider. Not only did they fail to help me in any meaningful way, but they also had the audacity to try and squeeze more money out of me when I needed their understanding and support the most. Firstly, I called their customer service to inform them of my situation and inquire about terminating my account. They acknowledged that I was under contract and, instead of providing me with any reasonable solutions, offered an absurd flat rate to close my account. It felt like they were taking advantage of my circumstances and trying to profit off my misfortune. To make matters worse, I decided to call back today to see if any progress had been made or if any notes had been left on my account. Unsurprisingly, there were NO NOTES documenting our previous conversation, leaving me right back where I started. As a result, I am now stuck continuing to pay for a service I no longer need for my closed business. Their complete lack of empathy, terrible communication, and inflexible policies have left me feeling helpless and frustrated. I strongly advise anyone considering RingCentral to steer clear and look for an alternative provider that genuinely cares about their customers and their needs.

Myra, our account exec., and April on the tech team were booth helpful and knowledgeable. The follow-up to answer my initial inquiry was quick and the concern I had was solved.

When Tenant Counsel Network (TCN) launched their Call Center, it's been a very successful launch and the best way that they communicate with their clients.Thankk you RingCentral.