Company Details

The best of the best

Service was incredibly slow.

Customer service never reaches out and was not able to resolve long standing issue.

Long wait times. Horrible IT support. Tricking you into a new contract every time you call and need to make a small change. Even when they cannot fix the problem, they will not let you cancel. I have wasted over 30 hours of my life on hold over the last three years trying to get problems solved. This is the worst for a small business to use as a business line. I will never recommend them to any of my friends or colleagues.

once you are with ringcentral , you made a life time deal, you can never really get away from them without paying some kind of penalty. Connection and voicemails are hit or miss, and it does sound like you are using a

My Manager Monique despite several email request and call have either responded on my call or email. She was calling everyday prior to me paying and signing up on the service and same goes for the technical team without resolving my issue they closed my case

RingCentral recently did a weekend software update, which wasn't successful. Instead of fixing it or re-running it, we came into no phones working on a Monday morning with no notification of the outage. Their customer service is poor, clearly located outside of the United States and takes forever to get diagnosis and solution to basic problems.

very difficult to log in. Have had to call customer support who is also perplexed as to why it keeps happening. Not easy to change outgoing message. Overall, I wouldn't use it, but I don't have alternatives.

my problem is not solved

This is the second company I have with Ring Central with the same problem. Predatory and fraudulent contracts. Once again I am trying to eliminate a phone line from our service and I am being told I cannot do so because of a "contract" that "auto-renewed". This is one of the worst companies I have ever dealt with with regards to billing practices. AVOID THIS COMPANY if you are selecting a VOIP provider. We wish we had.

It's electronic so no need to print on paper and it's remote so able to access from anywhere.

RingCentral's customer support has been a joke so far. Since CX implementation, I have had to open several support cases with them, many for issues that they told me they already knew about (but of course did not mention to me prior to product implementation) and several that they were not aware of. I have been having a heck of a time getting any resolutions, or even any replies in many cases, and oftentimes, the replies feel canned like they are just going through a script and not truly looking at the circumstances of my problems. Even if their support was adequate, the product is missing several basic features, such as presence sync between their EX and CX products. Every other contact center solution I have worked with lets other internal employees know when someone in the contact center is on the phone, but not this one! Of course this was not disclosed to me prior to implementation, and I did not think to ask because it feels to me like asking if a car comes with tires. Of course it should; you shouldn't need to ask that. Just one of the many fun surprises from this company. I wish I had read the other reviews prior to going with them.

Ring has provided exceptional service in helping port over our numbers. There online program makes all of it very easy.

It is a great service, reliable and affordable. Great tool for small businesses!

When it comes to installing text messaging on a business line, ring central was totally incompetent. Took over two months, dealt with uninformed, untrained customer service reps in the Philippines. My business lost several thousand dollars due to the interruption in texting, and I seriously considered going back to my more expensive carrier. Would I sign up again with ring central knowing what I know now? NO! Buyer beware.

Click to sign up for but good luck trying to quit. They make you work for it. Small businesses don’t need this overpriced garbage. Google voice cost a fraction and does the same basics. Edit after RingCentral reply: I’m not disputing the terms. My complaint is the extremely long wait time to reach a person via phone or chat. We’re talking hours. When I finally get someone on the chat they insisted on getting a reason for canceling before they would process the cancellation. It was long and painful. They were rude. They expected a satisfactory answer to the question of why I was canceling. Absolutely awful customer service. Also, I’m not going to send an email about my experience. We broke up. It’s over. Time to move on.

Terrible support, terrible onboarding, terrible features

With our "land line" we had an IVR set up that went to our call center after so many rings. With RingCentral our calls no longer get forwarded and there's no way to turn off their voicemail system. I've reached out to support and as with other concerns their answer is always, "we can't do that" or "you can't do that", never, let me see what I can do to help you.

RingCentral has proven to be a reliable and cost-effective provider of valuable services. Their strong communication and clear expectations make them a trustworthy partner. While no service is without its challenges, their timely responses and follow-ups demonstrate their commitment to customer satisfaction. Over the past decade, I've had consistently positive experiences working with RingCentral in various roles, and I continue to value their team, solutions, and overall value proposition.

Customer Service... a.) Knowledgeable of the product b.) Proactively helpful c.) Problem-solver c.) Good listener d.) Supportive