Company Details

You are missing some basic features that all of your competitors have. I visual awareness of who in your company is currently on the phone. I can't tell if one of my colleagues is currently on the phone and with whom.

The app is smooth. Keeping auto-subscribe on by default is a major issue. There are too many steps involved in turning that off.

I would rate zero starts if I could! Impossible to get fully registers and I have numerous one on one calls and emails with customer service. I have had no service but oddly enough they remember to take their payment from me every month.

corporate support is toxic at best. No continuity or clarity SMS 10dlc support is borderline criminal. No support available that is worth the time.

Was not able to get to talk to anyone. They would not answer their phones

Very good technical support

Tech Support Ann provided assistance on various issues I have. She was able to provide excellent assistance on my concerns. Thank you.

Complicated system that periodically fails to deliver and needs to be reset with hours being spent on the phone with customer service.

1-1/2 years after fighting Ring Central for overcharging ... Ring Central is again overcharging monthly charges! Tired of this! Do not want to fight for a year like last time to get a refund for overcharging! Am looking into using another company instead

Decent option for your office phone lines, plenty of features, but needs upgrades, have some frustrating things like call drops, low quality voice calls, sometimes hard even to understand, random charges once in a while, caller ID blocking does not work etc

RingCentral is a high quality, reliable, and easy to use modern day cloud phone provider.

Not easy to use - difficult to access -

So far, so good. No issues and good customer service response for any questions or needs.

Ring Central is a great source to receive messages from patients or any source. It records a voice message, creates a transcript and most important of all, you get a phone number to return the call. Sometimes patients forget to leave a phone number. I am very satisfied with the service.

TOO EXPENSIVE,

It is very difficult to get a response from our RingCentral Account Rep. They are very slow to respond to, if they ever respond. They seem to lack a basic understanding of who we are and the products we use and need.

The technology works as it should and they are more than happy to welcome you as their customer. However, moving over existing phones to them has been a very painful experience and I have seen some of the worst customer service I have ever experienced. Focusing on how to make moves a more steamlined process and teaching thier customer service team that being polite to customers is step one, would go a long way towards helping their rating.

Ring Central is crystal clear and has been working fine with no issues.

Most of the support team I've communicated with either do not understand me, or I do not understand them due to either language barrier or dialect. Also, the SMS process has been awful. The application process should have provided samples of what we are to submit. The Keyword automation has been just as bad as support had to get support on my questions. The automator should allow the Admins to setup trigger workflows for all of our employees. Instead I have to login to each employee's automator and setup their automation.

Unreliable software. Doubled the price under the guise of saving us from sms spam.