Company Details

You followed until it's solved.

I have gone thru this TCR process multiple times with RC CS and I am still being charged for every single text message even though I have never marketed thru text.

On 9/20 I created a ticket (25585355). It's six days after, nobody contacted me about it, and now you are asking how was my experience???

Very difficult to get a hold of someone to address questions and needs. When I have 3 times tried to use set an appt, there is no response. The only way I got a response is to call someone in sales for a new phone system.

There are issues that still need to be resolved. 1) How do I share all the contacts on the main phone number with the other members of staff? 2) How do I create the caller ID for the main number to say: Integrative Vitality Centre? 3) How do I set up my voicemail response to say: “Thank you for calling. You have reached Rivka of Integrative Vitality Centre, I am either on the phone or away from my desk. Please leave your name and number and I will return your call.”

very rude service, not helpful

ABSOLUTELY MISTAKE WORKING WITH THEM, THEY WILL CHARGE YOU FOR RECIEVING TEXT MESSAGE AND THEY WILL CHARGE YOU FOR FAILED TEXT MESSAGES AND THEY WILL COUNT ONE TEXT AS 6-7 MESSAGES

Scam: they say one thing on the phone but then send you a different contract, hoping you won't notice.

Very poor service and reception they make canceling service very hard

A copy of my BB complaint; I am writing to formally file a complaint against RingCentral, Inc. regarding their business practices related to the cancellation of services. My experience, which I believe is shared by many others, raises significant concerns about the ethics and transparency of your operations. I operate a free medical clinic for uninsured patients in our community, relying entirely on volunteers and donations from local medical systems. Our clinic, which serves a vital role in our area, has been a longtime customer of RingCentral for many years. During this time, I have been willing to tolerate increasing fees — from $155 a year to $320 for fax service alone — due to what I believed to be quality service and support. Unfortunately, our experience with RingCentral over the past year has been disheartening. We encountered numerous problems while attempting to add a simple soft phone for a volunteer, which culminated in extensive interactions with your customer service team. I found their communication to be laden with technical jargon that seemed designed to confuse rather than clarify. After receiving inconsistent information regarding the soft phone, we resolved to switch to a different service provider that offers the same fax capabilities at nearly a third of the cost—$128 annually. Now that we have successfully ported our number to the new company, I have been trying for days to cancel our RingCentral account and obtain a refund for the remaining six months of service. My attempts to cancel online were unsuccessful, as the option to do so simply does not exist, despite what is shown on the web site. I also attempted to cancel via chat and through various customer service numbers, only to be repeatedly disconnected and directed back to your website. I spent over 2 hours on ‘hold’ with the chatbot waiting for a representative and over 90 min on hold on the phone. When I finally managed to speak with a customer service representative, my experience was far from satisfactory. After waiting over an hour and being placed on hold again, I was met with a rude operator who misattributed call drops to my actions. This left me feeling frustrated and disheartened, at which time I sadly lost my temper (for which I apologize) especially when my subsequent attempts to reach out for support through chat, Facebook, and ticket submissions yielded no satisfactory results. I did, however finally receive a response via the chat service, after 15 hours, at which time I was sound asleep! So, they disconnected since I didn't answer... This morning, I received yet another call from your customer service. After a convoluted discussion filled with vague terms and technical language, I directly inquired about the status of our $160 refund. It was distressing to hear a firm "no" in response. This amount represents nearly two months of our operating budget, further exacerbating my disappointment in RingCentral's current ethical standards. Many others appear to share my sentiment, as indicated by the numerous complaints lodged against RingCentral on the Better Business Bureau website. It seems that your company is systematically barring customers from cancelling their accounts and employing deceptive practices to retain funds, even in cases where accounts have been closed. It is disheartening to witness what seems to be a shift from RingCentral's formerly reputable service to practices that could be deemed unethical. I sincerely hope that you will address these issues, not only for the benefit of my clinic but for all your customers who are facing similar challenges. Thank you for your attention to this matter. I look forward to your prompt response.

Ring Central consistently exceeds our expectations. We conduct extensive video conferences and the platform has been remarkably stable. The admin portal is intuitive and easy to use. It makes management of our system easy.

No one has yet to respond back to me.

customer service was excellent the only thing it took me about 40 min to wait before somebody answered the phone.

Customer service is immediate and great as people seek to be helpful.

We love using RingCentral for our work phone system. We can do texts, messages, faxes, and meetings all in one place. Our whole team loves that the app does not alert them after hours and they have time to shut off work.

Always improving on a great product with different technology

It took several frustrating attempts to cancel my RingCentral account. (which they dont allow you to cancel without speaking to a rep, they just keep charging) After phone calls that never connected post-call center, likely due to time zone differences, I left multiple chatbot messages and emails. I missed one call from them, and that was apparently the only follow-up they made. The lack of response and difficult cancellation process was incredibly frustrating. Avoid.

All around very good experience with use of dashboard and service!

Absolutely terrible customer service. Was placed on hold waiting for an agent for way too long a time. Could hardly understand the agent and was transferred to another agent who could give no good reason why calls to my RingCentral were not being forwarded. We paid for months of service without any calls being forwarded. Wasted a lot of and money for nothing. Then to top it off, was told there would be a cancellation service. What a rip off for new startup nonprofit.

We purchased the ring central system which British Telecom rebranded to BT Cloud Work. The voicemail notifications on the customer order line just stop and BT and Ring Central just though a mix of incompetence and not caring about the customer do absolutely nothing. I would recommend not going anywhere near this product or BT /Ring Central its shockingly poor support and customer service.