Company Details

Horrible experience when cancelling service. Hard to get someone on a call. The agent said something totally different than the last person discussing cancellation

** update. After many phone calls and transfers, I was able to cancel my ring central account. I took 2 weeks and many phone calls and emails. Should not be that difficult to leave a phone provider. The interface is pretty confusing and not well structured. Customer support is not great and it’s hard to get a hold of someone. They require an SMS compliance test that is time consuming and has a very high fail rate. After failing their SMS compliance several times and paying to take the test they then fined me for not being compliant. I left the company went to a cheaper company that did not require taking sms compliance test. They refuse to cancel my contract, even though I completed my one year contract. They won’t let me leave unless I pay for the rest of the year up front. Upon reviewing my contract they slip in the contract auto renews and you can’t cancel it. I tried to cancel it and they absolutely refused to cancel my contract.

Mixed experience with RC. Phone service seems to work, but have been having serious issues with SMS over the years. Current issue has been ongoing for weeks and we keep getting sent to the next level of tech support who will "call me within 24-48 hours". Currently SMS isn't reliably going out and being received by our patients, with very unreliable indicators of which messages are and are not being received. Overall, very frustrated with the tech support. Even had my manager reach out directly to our rep too last week and we've yet to hear back from our account rep.

Allowed me to continue office telephone after moving to a new location. Good analysis tools

Help pages and settings pages (admin) are too difficult to use. I spent so much time in initial setup, that, I rarely go back into it, even when RingCentral announces new features. If I don't see an immediate use, it remains unused because of the difficulty and time sync it creates. As a solo business owner, I don't have a dedicated IT person to stay on top of this... stuff.

Sales team won't stop spamming my phone, and won't give me an easy way to remove my number from their list.

Rep was quick in resolving my problem

Does what we need it to do but not user friendly. Complicated to figure out voicemail set up, faxing, multiple line systems. Dashboard always changing, so one day you know where things are, next you are learning it all over again. Customer service response time, and the ability to talk with a human, could be better.

Perfect and quality

I would give NO star if the option was available! Poor customer service and the call gets disconnected 100% of the time. There is no way to get help from these people. I don't recommend giving them your business.

Excellent Customer Service

We enjoy being able to set our closed hours with little effort when we need to close early. Love that we can use the app and answer calls on cell phones when needed.

Customer service isnt just horrible, it is non existent. Dont bother with their services if you want to receive text messages, it wont get approved for 9+ months. They always take their payment out on time though.

GOOD PRODUCT UPDATE: After much drama and proving that we legitimately were not aware of the annual contract and its terms, as they were a relic from 2014 when the company was under a different name and ownership, the company changed ownership in 2019. After 3 levels of approval and lots of back-and-forth, RingCentral did the right thing and allowed us to downgrade our contract without early termination fee. Worth mentioning is that RingCentral's software does work well, our reason for switching to another provider was technical and not due to RingCentral's product being unsatisfactory. BEWARE THE ANNUAL CONTRACTS Just make sure that if you purchase/take over an existing business that has contracts in place with providers such as RingCentral, that you obtain copies of ALL CONTRACTS and have the previous owner fill you in on ALL DETAILS. We recently ported most of our numbers to another carrier and requested to cancel our unused licenses with RingCentral. The billing support team is utterly inflexible and unwilling to work with us, claiming we are locked into a contract that we NEVER signed; and with an absurd cancellation fee built in. This blindsided us and they did not care. They should allow the USER to remove licenses at their own discretion, but it's designed in such a way that users can ONLY add licenses and can NOT remove them, and although it says "contact support to remove licenses" but when you DO contact support, they refuse to remove the licenses until the following year (in our case, March 2025). They did help us eventually, once we were able to prove we genuinely were unaware of the annual contract with the previous owner 10 years ago, and we had never signed and thought the service was month-to-month.

The phone system works well, but your Customer service needs to improve. Every time we need something from you, it takes forever. Yesterday, I spent 1.5 hours in the line waiting for assistance, and nobody got my phone call or anything, so I could not resolve my issue.

Our Company signed on with services from RingCentral with high hopes for our phone system as we get a great deal of phone calls during our busy season. The website is unreliable and up until the last few months, when adding a line, there was no option to use existing licenses. The site would push you through the options and you would then be locked into an additional license that would automatically renew. Over the last month, I have reached out to RingCentral multiple times. Each time requesting to speak with a manager, and each time I was met with resistance. In fact, I never actually spoke to a supervisor once. Information was exchanged through a customer service rep that would then submit my concerns via chat to their supervisor and I would have to wait for a response. Despite informing them of their contractual obligations and the legal requirements in both California and Virginia to handle automatically renewing contracts, I was told that to make any changes, we would be responsible for paying the remaining balance of the lines we wished to remove through the end of our contract. Per California state law, businesses providing a service or product subject to automatic renewal, are required to send a notice to the consumer prior to the date of the current contracts end to provide them with the option to terminate the contract. This was never done and when brought up to RingCentral, I was told that they do not send these notices and again I was told to reference the contract. I recommend any individual or company that utilized this company for VoIP services, review the terms of their contract and how the automatic renewal is displayed, to determine if they have the same issues. We will be reaching out to see our options with legal representation and requesting a review for class action options.

Great customer service and no issues.

This company steals money from their B2B customers. We closed account because they could not replace malfunctioning rental hardware after 5 phone calls. I got a "we'll try" then a "we'll let you know" to which I decided to immediately close the account. Over 1.5 hours in our payroll costs later they discussed "refunding the shipping charges" but their policy is to charge you for them first then to refund it, not only costling my company money, but also their company money both ways on CC fees. Who would want to be charged more money after being cancelling due to such poor support. Small businesses can't afford to work with companies that require the owner over multiple calls and weeks to get involved in cancellation, only to be charged additional money for no reason whatsoever. This is substandard predatory service in a corporate to small bisiness, B2B relatinoship. Do not trust this company, I am still on hold and posting additional reviews until they refund extraneous charges.

Customer service is decent until you cancel your service.

Good service for the cost. Customer service is prompt, helpful in resolving simple issues and glitches. Instructional training available for using the system. It seems they are willing to build relationships with clientele above and beyond the cold, transactional business of the corporate mafia.