Company Details

Customer service is always fantastic when i need to talk with someone. You are constantly evolving.

I had a feature slipped in to my account for me to try and now that I want it removed as the benefit does not outweigh the cost they are refusing. I am being billed extremely high and this is not ok.

It was a BAD.. Because a thousand indian-pakistan scammers calling every day and if i blocked them,they're also can call again

The worst customer service I ever experienced. Empty promises and NO results. Problem started in June 2024 and still not resolved. I would not recommend this company for any business.

Good Services

Not helpful, over priced and can't use service we are being charged for.

If your company relies heavily on sending faxes in a timely manner, this is not the service for you. Customer service is also notoriously slow.

I have been trying to cancel my subscription for 10 months and no one has been responsive or willing to help. Customer service does not care about the people they are dealing with, it's only about the sale and then any communication or support evaporates after they get the signed agreement. Please help me cancel my account. Logan

Ease of recording calls is great. I only wish we had more time to download them. It can be challenging as we are so busy.

Greatest of the whole year

It was helpful

If I could give negative stars for customer service, it wouldn't be enough. It takes HOURS to connect with anyone from customer service. HOURS. Then, when they finally connect, they say hi, are you there, and I'll be disconnecting this chat in # minutes, end chat. By the time you've checked the chat again, because it's been open in another window ALL DAY waiting for someone to respond, they're gone. Don't even think about cancelling either. You can't just cancel online. You have to call. But do they answer? Nope. You try to chat. When you finally do get someone, they want to bill you out for the rest of your contract (if you have one) and don't stop billing you until that is paid, regardless of the date of the request of cancellation. Email? Oh, they can send you that cancellation invoice, but they certainly cannot respond to it. It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the account. Follow-ups will go ignored as well. Absolutely. Ridiculous.

WHEN I LEFT SPECTRUM, I DIDN'T KNOW WHAT TO EXPECT. NEVER WAS I SO GLAD I TOOK THE CHANCE. GREAT CLARITY IN CONVERSATIONS. NO CONSTANT INCREASES. EASY TO USE.

Your service is a JOKE. Ivy has no idea what she is doing. I asked her to explain why I pay 60 a month for one user one line. I originally called to add users and noticed how expensive the service was. After 30 minutes of her going on about if I bought more licenses she could give me some promotion. As best I can tell it is configured wrong and she had no idea. In the mean time I am talking to 8x8. I WILL BE CANCELING MY SERVICE

Never had a problem they are the best

I had tried to call ahead to cancel our contract and was told to call back closer to the contract end date. When I called again I was still charged an extra month beyond what I wanted cancelled. Speaking to a person was a hassle and I was on hold/waited for at least 45 minutes both times I tried to communicate this. We never even used the service as my team did not find it intuitive to forward calls, etc.

I have found the RingCentral application to be very user friendly. RingCentral also offers webinars to teach you about updates to the companies products and services. Most importantly, they want to hear your feedback about the products and services.

They automatically renewed my account without my acknowledgment and now I can't cancel it. For me to get out of my contract will cost me $1k!! Buyer beware.

Trash service, even worse customer support, most of your "engineers" are missing half a brain. Ultimately, who cares, I've written to you and responded to surveys that you ignore. So what's the point? Still waiting on your idi0ts to fix simple issues. Still waiting on your idi0ts to return a call or to learn what Caller ID is, or learn the very basic features you offer and describe on your own site. Still waiting for your morons to stop muting calls and acting like we're disconnected when they call, knowing full well that the number on the Caller ID (that they don't know what it is) is the main line and no one calling back will ever be able to reach them. Avoiding work. Or how about your upper management that calls to sell more crap and you tell them all this and they apologize and promise to fix things and call back. So far, never, not ONCE did someone actually do what they promised. Worst service EVER!!!!! If I had time I would leave but you people know that busy business people don't have the time to rebuild IVRs and move everything over. You guys are complete trash!

We have been with RingCentral for about 6 months. We have had on going issues. Most of the challenges related to technical support for the Nice product. Although our support team has a great handle on RC, Their Nice product knowledge is lacking. To make things more challenging the support documentation is vague and really does not dive deep. We wanted to allow our users to see Agent lists on shared dashboards. We followed the instructions help article, but it did not work. After 2 days of troubleshooting and going to tier 3 support, we found out the issue was very simple. Agent list is an ACD widget. It can be turned on under ACD access in the admin console. As this is just a feature of the product and it was not broken both the Agents, and the support documentation failed us. We are just disappointed in the service and the support. There have been many other issues, too many to go over. We feel like we were sold the sizzle and not the stake. Looking forward to better days.