Company Details

I moved over to Ring Central and have so many regrets. I ported my number over and have been stuck in TCR registration for six weeks. My business has suffered. One of my biggest regrets moving over to this. Update based on Ring Central's response: I don't need a webinar on TCR. I submitted my TCR registration 10 days ago for the 3rd time. What would be very helpful is more responsiveness in TCR submissions. If there is 10 days+ between submission and approval, then it can be easy to see how it can take months before it's approved.

We are very happy with Ring Central. Love how we can transfer the incoming calls to our cell phone if we are working remotely

STAY AWAY - Was supposed to be Month to Month with the rate locked for a year, turns out they turn on an Auto renewal feature that makes it an annual contract and charge you an early termination fee to close it early. Then they just keep billing you and say they have no record of you closing the account and you have to either wait until the end of the contract or pay a fee equal to a years worth of monthly statements. They make it as hard as possible to cancel without sticking you for extra fees, stay away.

smooth switchover from optus loop to Ringcentraoptus loop

We use RC meetings with customers. Most customers have a difficult time joining meetings. The join from a browser link is hidden and everyone thinks they need to download the software to use RC. RC meetings is based on zoom, but you're better off just using zoom.

Its very difficult to get management on the phone and some individuals in their customer success team do whatever they feel like doing. No accountability. They hang up the phone on you when you call, no response to emails and still can get away with that. In general one of the worst company I have ever dealt with. A lesson learned. Their SMS system is also very hectic and inconvenient. I did exactly what one of their rep told me to doit and now my application was rejected despite already paying the TCR fees. Its an absolutely odd.

It has been impossible to get SMS capabilities. The feedback given on why it hasn’t been approved is not detailed enough to fix. I have tried multiple attempts.

Customers service never available they transfer you with another partner and never call back or answer the call

Your company cannot give a straight answer for the same question over and over really poorly ran

Absolutely horrible service. DO NOT WORK WITH THESE CON ARTISTS! I submitted my TCR application with verbiage that was literally provided to me by one of their reps. I just found out I'm now permanently banned from TCR because of this - and they not only won't take responsibility, but also misclassified my buisness.

Every time I try to get someone to help me they send me to the tututorials...and that's when I'm able to get them. I have already paid twice to get the text situation corrected and still getting messages that it hasn't been processed yet. Difficult to work with.

Not a fan of this service at all, paid for it for months. Couldn’t figure out how to use, customer service was always a long wait - no thanks

On Friday I got calls back to back each time from different states. I answered on the 3rd call because I was annoyed and it was someone from ring central. I have no business with you and calling me to sell your products at 5:50am on PST is unacceptable. Fast forward to today, she calls me back twice again at 6:45am. You all need a special rule about time zones and the times you are calling people, doubt you will make any impressions when you’re waking people up.

The customer service is horrible.

It sucks not unlimited text hidden fees poor communication and keep disconnecting my service

Love the service, I especially like the fact that you can take calls from anywhere.

Ring Central assigns a dedicated account executive when you sign up for service. Mine (Zarah) has ALWAYS been very responsive to any question that I've had. The prices are fair and the equipment has been great. I've had my system for over a year now with ZERO issues. I added an additional extension and asked for help setting that up. Support has been great even after the sale.

If you sign up, do not get a contact. There are other phone services that don’t require contract. They are the worst at cancelling service! I’ve been on hold for hours and multiple phone calls. The phone is disconnected after being on hold for an hour. Then they tell you they’ll call you back after speaking with “legal” and never call you back

The service works very well, except for one very bothersome issue. Ring Central feels that they should censor messages. There are certain words that if you put them in a text message, they will not deliver the message. Those are not necessarily profanity or abusive either & I have no ideas what words are prohibited.

If you're not a techy kinda person, stay away. Product works most of the time. But as a luddite it's not as easy to use as it should be. But they have the absolute worst customer service. your contract renews without warning, they will not answer the phone or chats and their AI bots are useless. You will encounter challenges and they will not help.