Company Details

Although we had a problem with their sales and support staff, they rectified the problem through management. It's not the ideal way to go, but their software is probably the best so I have to take the bad with the excellent. We will continue to do business with them and suggest yo try them.

Excellent service

I am still waiting for my call back.

I have very low volume with this new equipment. I have asked number of time but did not get any help.

The actual service itself works really well. However, the customer service is non-existent. Be prepared to figure out problems on your own.

I've had a horrible experience with RingCentral. When my business was closing I had to cancel my service. After being a customer for 7 years, they forced me to pay for an additional 10 months that I had on my contract. This is a huge expense for a small business. I can't believe that they would take advantage of their customers by hiding the clause in the small print of the contract. As a busy person, I don't read all the small print. If your company has an legal and/or IT department, perhaps this service would make sense for you. However as a small business owner, I fell into the trap they set. This is not a matter of a customer service failure, this is just the result of RingCentral executing their business plan. I have been trying to close my account, which I was told on two separate occasions would be processed within 24-72 hours. It has now be much longer and I will need to contact them or the BBB to resolve this. RingCentral has had ample opportunity to resolve this. I have agreed to pay out the contract, but still they have not processed it. I will never use RingCentral again.

I've inquired several times about cancelling this membership. Please let me know who I can speak with about this as we have not used the service in months.

Stay away!! They have a low ranking on this site for a reason. They use predatory and unethical business practices. Beware!! EDIT: Their response below was to "Please email us directly at...". So I wrote them.... NO RESPONSE.

We’ve had the same phone system for the past 5 years and decided it was time for an upgrade. After compiling 5 different proposals, it was clear that Sanjay from Ring Central not only offered the best pricing but also provided an outstanding phone system that has exceeded our expectations. Sanjay handled everything from organizing all of our headsets to delivering the most incredible service we have ever received. Not only did he flawlessly complete the phone system conversion, but he went above and beyond by fixing our internet, which had been problematic for years—something our previous IT company couldn’t resolve. On top of that, he secured us a faster internet service that’s 4 times faster than our previous one, and at a better price! Sanjay’s & Thomas dedication, expertise, and commitment on installation day to ensure everything ran smoothly was exceptional. We are beyond grateful for their support and highly recommend Sanjay, Thomas and Ring Central to anyone looking for top-tier service and solutions.

Too expensive for dropped calls.

They have a horrible customer service. if you want to get the service, they are fast but as soon as you paying if you have any issue they do not answer and charge you whatever they want without even letting you know that they will charge more.

Bad customer support, overpriced. They charged me double the price for contract renewal. Nextiva quoted same service at 50% less.

First they locked all of our users out over SSO and made us jump through hoops for half a day to get logged backed in. Now I have been trying to work with them to register SMS campaigns and they continue to auto decline the request due to missing privacy policy even though the URL of the policy was submitted with the registration documentation. The only way to talk to a person is via chat and they just continue to give a canned response that doesn't address the issue.

Very easy to use. I don't like how the current calls aren't pinned to the main app like they used to be.

Everything about these phones is good with one exception! And, that is that they are hard to answer live when one rings!

Struggling with zoho integration. Sms registration unfriendly and bad experience

The interface with my Yealink wireless headset is often poor. Everything else is great.

The representative helps me to solve the issue and provide me with very important information

So I tried to cancel my subscription with them. It is very deceiving. I went to the website. It has a link to cancel when you go to the link you can’t cancel. Says that you have to call in so then when I call in I get put on hold and while I am on hold, it tells me that I can also cancel if the wait is too long online in the chat box. So when I go to the chat box, it says that you can easily cancel on the website and has a totally different screenshots on how to do it so It just runs you in a revolving circle so if you try to stay on the line after maybe waiting every time over 20 minutes it just hangs up on me , total nightwear still unresolved. Also, the taxes are deceiving. I got charged 200 for the subscription and the taxes are almost over $100. It’s horrible because I’ve been trying for a whole week before the automatic renewal to cancel and they charge me and this is just ridiculous

Overall it is a good app. Faster and more diligent customer service would be helpful.