Company Details

We were locked into an auto renewal from a one phone line contract in 2022 signed by an assistant who very soon after quit. This old contract is what they claimed locked us into renewals than on a later 5 phone lines. Have no clue how a contract signed by an assistant, locked us into more lines than the contract showed. I asked for the updated contract showing who approved more lines and agreed to those lines again being auto renewed. Nothing. I tried to cancel this account for 2 months, never reached a person. Now we finally had a chatbot cancel our account, but they will not refund our money for the next 10 months of non-use of this account. $2000k dollars scammed from us. INSANE. We moved to Intermedia, WAY BETTER. Update: Hey Ring central you do not supply clear instructions hence why we have tried for months to reach you. Do not gaslight me. Your customer service just like your auto response robot answer here is wildly out of pocket. You refused to allow us to cancel, your holding a business to contract from 2022 signed by a non-owner for one phone line, claiming it allows you to auto charge us in perpetuity for multiple lines. I called for weeks and was hung up on time after time before ever reaching a person.

Tricksters! A company that is definitely in it for the money. We were held hostage for 3 years by a contract they used to blackmail us to stay. The issues and qualities were bad at first, then they slowly became better. Be weary, they're customer support is a JOKE. And when you try cancelling it's a mission and a half and you better cancel 30 days before your last bill otherwise they'll WAX you one last time before you go. Very unsatisfied experience, they integrate well but are very expensive to upkeep.

Almost impossible to cancel. Feels like a SCAM. 4 emails and web chat - won't cancel. 3 phone calls. The Ring Central number the chat gave me was the wrong Ring Central number. They said I needed to call Australia customer success but they didn't have the number for them. The email they sent to me form "service@ringcentral" I replied to, to try to cancel, but on the call they said was the wrong email. But the email didn't bounce and not called 'noreply'. I am reporting them to government ombudsman and Fair Trading.

I'm still waiting on a response from them. I'm trying to cancel and they won't call me back. All their numbers are disconnected.

We’ve been using RingCentral for 4 years, and while it started off okay, it quickly became frustrating. The setup was complicated but manageable. However, integration with HubSpot has been a constant headache, and the technical support is generic and unhelpful. One major issue is that adding a new line resets your contract, with no flexibility. If you run a small business and need to adjust the number of users, you could end up stuck paying for extra users until the end of your contract. Also, be aware that the SMS TRC registration process can be a huge pain if you don’t have a website and everything set up perfectly. Even with a website, the registration is unnecessarily difficult. We won't be renewing with RingCentral. They’re quick to take your money but slow to resolve billing issues. The assigned ‘account executive’ is more of a fancy title than actual support. Very disappointed.

No support, no one calls you back nothing. People need help setting things up you know.

Two-year contract - no option for "free trial" or cancel anytime, so beware. Hidden fees and extra charges for text messages. Difficult to reach and work with customer service. Contract is FINALLY up and excited to switch!

The best reasonable communication system.

You seem to have a problem with my card. I call and give the right card and you bill on the wrong card. Now I can’t call at all because you don’t send a reset password to my email. I have been with you for about 10 years!! What is going on?!?

I like Ring Central overall, but there is a delay in the voice calls as well as sometimes when I answer it hangs up on the caller. I like the texting feature, however I would like to be able to send links in the text.

Very bad. They don't let me cancel. I wait each day more than 1 hour on the phone and they don't answer. I have to cancel my credit card. DO NOT USE THEM

Cannot send texts. Would like a complete refund. Cannot send texts. Have tried for 1 year to get approval. Being charged every month for a service that is not used.

Good Job. Perfectly working .

Horrible customer support. I am trying to set up texting. They keep telling me I need to provide an ss-4 which is the application to the IRS for the EIN. I don’t know why they would need that application as I provided the EIN letter. Whatever, I provided it to them anyways, with all my other supporting documents. They keep sending me emails saying they are reviewing my case and then emails that they are closing my case. The support team on the phone keeps saying they need the exact documents I’ve already sent them 3 times. They also said I need to put a privacy policy on my website to have texting which I did. Now they’re saying that’s not enough, I need the privacy policy wherever the phone number is showing. How is that even possible?! I have the number in different places like the banner. It’s a massive policy, doesn’t make any sense. I am able to call just fine but can’t text? They don’t make sense and their customer support team is clearly not doing their job. At this point I am so fed up with their support team that I’m considering taking my business elsewhere.

Worst service I ever received in my entire life. Everything goes smooth when you talk to a representative. But once you signed the 1-year contract, you no longer exist for them.

I bought their service, they are too expensive, the have really bad services and for last whole hour, I am trying to cancel the services but it won't let me cancel. I don't want to keep paying to them anymore, I don't want their service any more.

We rely on SMS for our business. Ever since our TCR was approved, our SMS has stopped working. We are not able to take orders from our customers, nor can we respond to them. It's been two weeks, and customers have been complaining every day. Whenever I call tech support, I'm always given the standard "check back in 48 hours." Well, it's been 2 weeks, still no resolution.

No one has been helpful with our TCR registration. I have been trying to get our campaign approved for months and there is something different every time that is found wrong with it. I am sick and tired of it and am considering finding another phone service.

Nightmare. They barely speak English and you will just be stuck on the phone with customer service. After signing up the implementation was so bad i had to cancel before starting the service. Even canceling proved to be a nightmare. I have about 4 hours of phone time trying to onboard with people who didn't seem to care or know what's going on. Save your time and money and go with a provider who can provide you with the service you need to run a business.

We are using eFAX APIs for multiple customers and the experience has been great.