Company Details

They have been taken over by another company around August 2023 and since then have fallen silent. Do not answer the phone or emails. We,re been trying since then for response and have bought another machine.

Appoling and poor service. I paid whole money for terminal. Worst service i have ever seen. Untrained and incompetent management . Worst experience!!!!!!

I am on the phone waiting over an hour already and no sign of anyone to talk to. Their rental fees went through the roof no prior discussion or information given. A well plenty of other card machine providers out there....

I have been with RMS for a few years but am having to consider changing because they don't send me invoices and I can't contact them. Does anyone know what has happened to them? Are they having problems?

The sales rep promises you world he will help with cancelling your old contract they will help with compiant issues do not believe a word. I have been on hold every day for an hour to get cut of ,they dont reply to emails shocking company theres better out there

Useless sh.t houses waste of time Avoid

Card machine went down. 2 hours waiting to get through to someone. New Card machine sent ot only to find it was a reconditioned one and not working..... 4 hours so so trying to get through to someone to pick up the phone to cancel contact..... Do not use RMS Sent email 25th September still waiting for reply .

Please, please, please do not use this company as a card provider, persisted for a year and gave them the benefit of the doubt for so long, but all you get is blackouts where the machine won't work and when you do it's impossible to makle contact as if they don't exist. You have been warned!

Nightmare to get InTouch with this company have called continuously and no answer then email and get a reply saying due to a high number of calls they are very busy. I screen shot'd the calls up to an hour each time and no answer. Had a bill for 2 card machines and two different prices charged this is the first actual bill sent for over 2 years they usually just take the money. Avoid there are better companys to deal with and I will be taking my own advice as soon as I can cancel

Still taking Direct Debits but not sending invoices. Impossible to contact via email or phone

Wish I had never heard of this company. I have been charged £200 on DD this month for machines I have not had for months! I have tried ringing but the company seems to have disappeared but surprise surprise they are still able to process DIRECT DEBITS! no customer service or technical support. I have cancelled all debits to RMS bet i'll get a call now! AVOID AVOID.

Terrible customer service. I have a customer for nearly 10 years. All was good until recently. It is impossible to contact them by phone or E mail. They do not answer or reply. Do not know if they are still trading. I am cancelling my DDs to them and take my business elsewhere.

I’ve been a client for over 15 years, my terminal has now been having on/off issues for 2 months. Cannot contact any technical advisor, you just sit on hold until it cuts off. Have sent numerous emails, with only an auto reply, saying someone will respond in 5 days? Can only assume they are no longer trading. I’m therefore cancelling all services with immediate effect as they are in breach of their service provider contract and of no use to my business at all?

Not sure what's happened to this sorry excuse for a business they used to be quite reliable. My card terminal started playing up so rang technical support no answer just on hold listening to the worst music ever for 40 minutes until the call is cut off. it's been like this for a week now having tried numerous times. I have emailed with no response until I sent at threatening email which did get an automated response saying they'll get back to me within 5 working days! That's no good when I'm running a business and can't take payments from customers. It's an utter shambles and they do not deserve anyones business. Edit: I have cancelled my direct debit now as I have had no response whatsoever, even to my email notifying them of my intention to quit. I honestly think they have gone out of business and not let anyone know.

absolutely terrible you can never contact them by phone or email never get a answer will change to a other provider if you are not with them never use them

If I could give a zero I would!! Have trying to contact them for over a month via email and phone. No one picks up the phone and you are left on hold with the worst music ever! Auto email replys that state they will deal with your enquiry within 5 working days though faster if possible!!! What a joke! Complete waste of my time!

My terminal stopped working last Friday, I spent several hours trying to get through on the phone and have now emailed several times too without any response. I can only conclude this company has gone bust which is very frustrating having been a loyal customer for 15 years! Not happy especially after forking out hundreds of pounds for their latest terminal only 2 years ago.

Think this business no longer exists, as cannot contact anyone regarding our faulty machine, either through telephone or emails.

My ingenico iWL250 lost connection last Friday.. It is now Tuesday and I have not been able to take card payments in my business (which accounts for 95% of my business) - I have tried ringing dozens of times. The longest I was hold was for almost 2 hrs. I have also emailed them - no one seems to be working there at all. 5 days in, and my frustration is at all all time high at one of my busiest periods. This is totally unacceptable!!!!

NEVER DEAL WITH RMS NEVER DEAL WITH DEAN SCOTT I WAS MIS SOLD A CONTRACT FROM DEAN SCOTT THE REP FROM RMS. I NEVER AGREED TO A 3 YEAR CONTRACT THEY NEVER PAID MY PREVIOUS CONTRACT OUT AS PROMISED CALLED A SWITCH. DEAN WONT REPLY TO MY CALLS DEAN WONT ANSWER THE PHONE I AM NOW STUCK IN TWO CONTRACTS THANKS TO RMS £1.213.75 TO GET OUT THE CONTRACT I CANT AFFORD. RMS RELEASE ME FROM YOUR CONTRACT AS ITS BEEN MIS SOLD