Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, GB
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
I had a problem with the terminal switching off etc and the lady could not have been more helpful. As I am not the quickest they talked me through everything. They were patient and waiting till the terminal was up and running before they ended the call.
Great customer support, thank you Melvin
Excellent service very patient and very helpful . Most excellent phone manner , polite and sorted out my problem straight away thank you
I called to get copies of invoices and was sent straight away while I was on the phone,
Resolved problem Excellent service from Melvin onu
Spoke to Jake Murray, sorted out my issues very easily and professionally really impressed 👍
Very happy with the service Great support Advisor Melvin
Amazing customer service from Reece! Firstly he helped me with sorting a new card machine and secondly helped me with a cashing out issue which both problems were resolved in minutes!
My call was answered quickly and my problem resolved by the knowledgeable lady - great service
Jake was very helpful and gave lots of advice. Always professional service from RMS been a customer for 14 years. Highly recommend.
Dan was very helpful and helped me fix the problem with very little fuss!
Melvin Onu He provided Excellent customer service very helpful Thanks
Kareema Mohammed was excellent. Very patient and solved our issues!
Quick response to the phone and had frielndly comprehensive and effective information from Michael Fortune. Problem solved and new terminal installed
Was very pleased with the customer service Reece explained things clearly and sorted out my problem quickly.
Melvin has been super helpful as I experienced some technical issues aswell as confusion about the software as a whole. He explained everything so well with how to operate on the website, and made the relevant changes that I needed. Thank you for your patience!
Nothing was too much trouble - call was answered by a human being in less than 1 minute. Michael Fortune was very patient and talked me through every step of the way. Excellent customer service. I have been a customer of RMS for over 5 years and they continue to provide an excellent support. Thank you again Michael you were great.😊
Rang to close our account due to retirement, call handled very professionally by Melvin who was speedy and efficient. All done and sorted in a matter of minutes.
Fabulous service from Dan.. Amidst the chaos of trying to close my business the service I have received from Dan at RMS has been a beacon of light. Both on the phone and my email the whole thing has been efficient and fast. I have to say the customer experience as a whole has been great, their rates for card payments are cracking and no other company could touch them. 100% recommend.
Excellent service, and prompt action on our request to return our old terminals.talked my throuh all the relevant details and was very patient. Chris Garth (Gotts Park G.C.
