Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, GB
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Leonie was a lovely lady, very helpful and extremely professional.
Today I had the pleasure of speaking with Kareema Mohammed who was extremely helpful and dealt with my call, politely and efficiently. Eventhough we were cancelling the service she was extremely helpful and informative.
Thank you Dan@RMS for the really quick delivery of my replacement card machine. As you said, it arrived set up and ready to use (complete with a sim). The instructions you sent through for connecting to WiFi were user friendly and worked first time. Efficient, stress free and really pleased. Thank you!
Melvin did a great job, he was very polite, friendly and helpful. He went straight to the issue and fix it for me very quickly. Thanks a lot Melvin
Really helpful and problem which has been troubling us for weeks was solved in minutes.
Had to contact RMS regarding changes to a website online payment URL. Leonie replied quickly to the initial and follow-up emails and, once we had identified the changes to be made, provided the working solution.
I Had the pleasure to speak to Leonie At RTS today 04\06\2024 My company have had an issue for 5 weeks which nobody could resolve until today. Leonie thank you for your sound knowledge and patience in getting our problem Resolved. A credit to your team and RTS Many Thanks Paul
Leonie was incredibly helpful in resolving our billing query. Not only did she address our concerns promptly, but she also went the extra mile by assisting us in exploring an ecommerce system. Her expertise and dedication made a significant impact, and we greatly appreciate her assistance.
i had a phone call to sort out my new machine and the lady was very helpful and was very sorry when we noticed there was no sim card, she talked me through how to set it up first before we noticed
Ash was great sorted my problem straight away Thanks Ash
I had to reorder the terminal and Jake Murray was very supportive, listened to the issue carefully, gave me advice on what needs to be done and took care of arranging the necessities. It was a great service. Thanks Jake for your support.
I had to call to sort out a problem with the card terminal. It took a while to get to speak with someone who could help but once Kareema Mohammed came on the line everything was quickly sorted. Thank you again Kareema for your professionalism and clear instructions.
Had a few minor account issues to address but Leonie in customer services came to the rescue instantly and resolved everything! Really good to see RMS back on track! Well done.
Had a technical problem. Dan tried every avenue to find a solution. Great perseverance but in the end we had to have a new terminal, which was received promptly. Excellent customer service.
I spoke to Reece about my RMS invoices not coming through on email. He speedily sent them through to me no issues. he was very polite and helpful. Thank you.
Nice talking great solve the problem
Thank you Patricia for your help, I was impressed with your customer service and professionalism.
Really helpful support team.
Kareema was very helpful and patient with us . She explained everything step by step and we were set up in no time . Thanks Kareema you nailed it
Micheal Fortune was very helpful, assisted with an issue on our card machine.
